Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Lowe's Appliance Repair Review
ConsumersAdvocate.org
168 Customer Comments & Reviews - see all comments
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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.
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168 Customer Comments & Reviews
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Useless warranty with Lowe’s here at Oahu, Hawaii. They denied my stove lcd panel replacement due to tiny cockroach the repair man saw on the panel that was crawling. And they want me to hire pest company to spray around the house and send them the receipt with my expense and they can comeback from there. Are you kidding me? Giving me run around. Also the warranty company I spoke to is not even from USA. Sounds like from India known for scammer. Be AWARE GUYS, I WIULD NOT WASTE MY MONEY ANYMORE BUYING APPLIANCES FROM LOWES. Useless.
A 5 year Warranty is useless! I have five appliances that were purchased from Lowes, I bought the 5 yr. warranty on each one. My Samsung Washer and Whirlpool freezer went out within days of each other. I set up the claims on line. The first contractor did not show up or contact me until two days after the scheduled appt. I informed Lowes that I did not want to use that contractor. The second contractor, Folsom Lake Appliance Repair sent an email the day of my appt. and rescheduled. They came out a week later. After inspecting my freezer I was told that it was to warm in my garage and the freezer needed to be moved inside. I have had several freezers during my 73 years of life and... Read More
Don't waste your money on an extended warranty at Lowe’s they will not honor it, at least not in a timely manner. We purchase a three year warranty for our Bosch dishwasher it broke after several months short of the warranty expiration. We contacted the Lowes warranty people on May 21, 24 they would get back to us in two days. They did not contact us in two days as we were told we had to contact them and then they told us the number was for a refrigerator not a dishwasher, so we sent them a copy of our receipt which clearly states it a dishwasher. They said it would be two more working days before someone would get back to us. We have heard nothing from them! This is how their... Read More
We purchased the warranty on our GE refrigerator and 1 1/2 years later the compressor went. We have been waiting 21 days for a repair. The service provider they deal with has not been out even to see the refrigerator and have canceled repairs on multiple occasions. 21 days without a working refrigerator. We lost everything. And now they want a receipt for the reimbursement of lost food. Who keeps grocery store receipts. Everything is gone. Hundreds of dollars. And continue to lose money as we will don’t have a working refrigerator. It is unacceptable and yet I’m at the mercy of them and the repair service as I refuse to give up and go and purchase a new one.
I will neverbuy another appliance from Lowes which has Whirlpool appliances. Whirlpool has gone to the dogs. I bought a brand new house with all Whirlpool appliances. The washer and dryer was an addition as they were the only appliances that did not come with the home purchase. So far the icemaker attached to the refrigerator/freezer has spewn icecubes into the floor. The dryer push button start has quit working and broke off. After calling Lowes to find a repairman before my warrenty ran out. They gave me a number of a repairperson 70 miles away from my address. Whirlpool gave me a time and date to expect the repair person to arrive and service the dryer. He did not arrive. I called him.... Read More
Extended warrenty is waste of money .They clam when you buy the warrenty you get 1 year free then you can extend it 3 more years with optional warrenty total of 4 years When in fact you only get 2 year extension . Lies lies. Just so they get a bonus on warrenty sale.
I have never had any issues with repairs! I think people often get confused about who to actually call for repairs. If your appliance is under a year old, you can call any authorized servicer to make the repairs under the manufacturer's warranty. They can file the claim for the costs as long as it's something covered under the warranty. With an extended warranty, you have to call whomever the actual policy is with (not the store), and that company dispatches out an authorized repair company to make the repairs. But, again, it depends on if your extended warranty covers whatever is broken. READ THE FINE PRINT!
Cannot find any repair info just installation. Wife on phone an hour now just runaround and call simply ended three times. Maytag washer three months old. Just pure hell. No one to talk to.
A technician came out one week ago to look at our Bosch French Door refrigerator/freezer. The freezer works fine but the refrigerator cannot go below 39/40 and SuperCool setting does not work. A technician came out and looked at it and said he would have to get permission to order a new thermostat. Six days later I'm not sure if a thermostat has been ordered, when it will get here and when he might put it in. The Washington, DC area company Lowes uses seems not to have offices or employees that work in them, only one or two technicians in the field. Lowes extended warranty repair services seems to just collect money for their services without any real plan to honor their warranty,... Read More
Do not purchase Lowe's protection plan. We purchased the plan and tried for 2 weeks to get a technician to check our washing machine. It was not functional. We were told that technicians were not available. We ended up purchasing a new washer from another business. We will not be purchasing any more appliances at Lowes.
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor