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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Sarah S
12/10/2022
Pretty simple process for a claim for the repairs that my Mercedes Benz cls550 needed. There was no cost out of pocket and they took care of me the entire time and made sure I was 100% happy with the situation before and after the repairs. They even followed up with me a little while after asking if they can improve on anything and how I would rate my experience. Just a great company todo business with and its a pretty easy process for claims if you know what you're covered for and not.


R
Ratchel F
12/9/2022
I have the premium plan on my jeep and I could not be happier with the warranty coverage so far. I used the towing feature once and it was a life saver and honestly that alone saved me so much stress. Then I needed a smaller repair on my jeep and it was covered as well. I have had no issues with the warranty or anything todo with Concord Auto Protect. From the moment I purchased the plan to now it has been a painless experience.


J
Jim B
12/8/2022
I have had Concord Auto Protects warranty for a while now without any problems. The plan has been easy to understand and the staff have been great. I would recommend them to anyone looking for a warranty plan. I also love how affordable the plan was for the warranty I needed for my car. I have felt better knowing I have the plan.


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Leona L
12/7/2022
The customer service has been excellent with assisting me with my claim and any concerns that have come up. The repair was a easy task with the claim being approved quickly. I have no doubt Concord Auto Protect is the best warranty company I could of went with. They have been solid since the first day of purchasing my plan from them.


J
Josh T
12/5/2022
I called this morning with a few questions about my plan and there was no wait time at all. The agent was kind and took his time explaining his answers. Very happy I made the right choice on picking Concord Auto Protect for my car warranty provider. I have had bad experiences with another company in the past after making the purchase so I'm relived with Concord.


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Pat B
12/3/2022
Everything has been easy todo with Concord from purchasing a plan to having a repair claim for my car. The staff at Concord Auto Protect are always professional with me and have treated me great so far. I have no complaints about anything and I am looking forward to using the warranty plan more in the future if needed. Thanks for everything so far guys!


D
Derek Z
12/2/2022
I renewed my warranty plan this week and it went pretty smooth. I decided to renew because the price is good and the repair I had in the past was approved. I can not think of anything negative to say because the warranty plan has done what it said it would. I have not ran into any problems yet with filing a claim or calling them with any questions that may come up through out the warranty period. The value Concord provides is well worth the money.


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Steven Z
12/1/2022
I was looking for a car warranty company and found Concord last week with a few other options. I did end up purchasing a warranty plan through Concord because the price was the most fair and within what I can afford. I have been happy with how the staff was not pushy and took there time explaining the different plans they offer and what would work best for me.


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Tom P
11/30/2022
I have been a customer of Concord Auto Protect for almost two years now. The warranty plan has done its job so far the warranty covered two separate repairs my vehicle needed so far. I think it was worth purchasing the plan when I did and long term wise I have been happy. I have tried another company in the past that is also a large company and it was a horrible experience. I got more of my moneys worth from Concord Auto Protect.


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Chris C
11/29/2022
I have been happy with my warranty coverage from Concord Auto Protect. They have been honest with me since the start and they are always there when needed for anything. I have already used my tow once and a claim for some repairs on my audi which was taken care of by the agent. Not much more to say because everything has been easy todo and quick. Overall a pretty solid experience using Concord Auto Protect.



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