We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

Leave a comment for Concord Auto Protect Car Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

377 Customer Comments & Reviews

Loading Reviews ...
Z
Zoey J
12/24/2022
I have had a great experience with Concord and their amazing staff. When purchasing the plan the agent took his time to explain each package and to find what would fit best for my needs and cost wise. I did not feel pressured at all to purchase a plan and he even gave me extra time to think about it. Other companies were more pushy and wanted me to purchase a plan the same day, not Concord. I have yet had to get a repair but I am positive when I do Concord has me covered.


S
Selma F
12/23/2022
Very happy with the customer service provided by Concord Auto Protect. They approved a water pump replacement for me without any issues. I am happy with the service and will be purchasing another plan through them for my next car also. The agent I have spoke with about the claim was helpful and there for me whenever I needed him which is awesome. I only recommend Concord when it comes to car warranty company's.


K
Keith B
12/22/2022
The customer service at Concord Auto Protect has been great so far. It has been great because when I had a repair that was needed on my car they made it easy for me and not a complicated process. I am happy how efficient they are with helping me getting my car repaired. In the end everything worked out and I have my car back running perfect again. I think the warranty is worth the money and I see the value it provides me.


P
patricia a
12/21/2022
No issues with my claim and they approved it the same day. Not much else to say because everything went smoothly and no issues came up at all. Customer service was kind and helpful with anything I needed.


C
Connor C
12/17/2022
Nothing to complain about, everything has been great with my warranty plan through Concord Auto Protect. I would recommend anyone looking for a affordable warranty to use Concord Auto Protect. When I was purchasing my car a year ago the dealership told me they heard good things about Concord from there customers as well. I have had this plan for over a year now and I never had any problems with claims or questions that arise. I am always helped promptly from customer service.


S
Stella J
12/16/2022
Very happy with my warranty plan and the amount of perks it came with. The value the plan offers is great and I have not had a single problem with anything. The price for the plan was competitive and a no brainer on having some sort of warranty in place for my car versus nothing. I have only spoke with the customer service a handful of times so far and it has been a smooth conversation every time.


S
Sophia J
12/15/2022
I have been a customer of Concord Auto Protect for well over a year now and I have never had any problems with the warranty. I have had repairs in the past and they have been covered by them. Not much to say because the process was very easy and quick, they handled most of the discussion with my mechanic and minimal effort was needed from me. The agents I have dealt with have been honest and patient with me always which is nice. I have not had a bad experience to this day with Concords warranty plan. I think the plan is fairly priced for what my car is covered for and not.


R
Robin V
12/14/2022
I have reached out to multiple car warranty companies and Concord has been the best option for my needs and budget. The customer service agent I have talked with has been great from the start to the purchase of the plan. He answered any questions I had and took his time explaining the entire warranty plan in great detail so I have a full understanding of everything todo with it. I have read through all the terms and I personally think the plan is great for what’s covered and for the affordable price it is. Another company that is popular on TV tried offering me a horrible deal on a plan that was over priced, I am glad I did my research to end up finding Concord Auto Protect. I have a great... Read More


J
Jean M
12/13/2022
I purchased a warranty plan through Concord Auto Protect not too long ago for my 2019 Jeep Cherokee Latitude and it was easy todo so. The agent at Concord helped me through the entire signing up process and was helpful when answering my questions that came up. I feel confident in the plan and feel like it was worth the money for a few reasons. The main reason I feel its worth the money is knowing if almost anything goes wrong I’m covered, its good peace of mind. I would without a doubt recommend and stand by Concord as being the best warranty company for my needs. I did speak with other companies before my purchase but some were simply too pushy or not offering enough coverage for the big... Read More


J
john b
12/12/2022
My experience with getting my car repaired last week was pretty good from calling them to seeing if its covered and so on. I was happy to find out the repair was covered without any problems. They were in contact with my mechanic and took care of everything for me. I know my friend uses another warranty company and will be switching to Concord after seeing how easy everything has been for me. I will be purchasing another plan from them for my sons car in the future when my budget allows me to.



Top Rated
Our Partner

🥇Top Customer Satisfaction - Cars Up To 200,000 mi

  • Sign Up Today & Get $450 Off Any Plan
  • Enjoy a FREE Year of Elite Benefits* 
  • Choose Your Own Certified Mechanic
  • 30-day Money-back Guarantee