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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
378 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How Do We Rate Concord Auto Protect?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Our Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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378 Customer Comments & Reviews

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Mike J
10/27/2022
I can not express how amazing Concord Auto Protect has been for my wife and I so far. They are amazing get repairs approved quickly and explaining clearly if it was not approved and why. For the price I think the warranty is well worth it and its priced right. Other companies wanted to charge me more and not offer anything extra in coverage. It was the clear choice in picking Concord Auto Protect for my warranty provider.


C
Charlie D
10/26/2022
The signup process was made easy as possible for me which was nice. The agent helped answer any questions I had about the warranty plan. I am happy its easy to understand what warranty plan and all the terms and conditions. I feel great about my purchase and happy I picked Concord Auto Protect over other companies.


A
Andrew M
10/25/2022
Very happy with using Concord Auto Protect as my warranty company. I have used another company in the past and I can tell for sure that Concord is by far better. The price I am paying is fair for what I am covered for by the warranty plan. The agent at concord was kind and helpful in any way possible he could be.


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Elisa Z
10/24/2022
I have been a long term customer of Concord Auto Protect. I have purchased two plans for two separate vehicles so far. I have never ran into an issue with getting the repairs approved and paid for. I understand what is covered by the plan and what is not, So that is why I believe I never ran into a single problem. The customer service is above average and does their job pretty well always.


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Rod J
10/20/2022
I have been a customer of Concord Auto Protect for a few years now. I purchased the warranty plan for peace of mind for my car because I know repairs can be expensive. I would recommend Concord for anyone looking for a warranty company. Because they are very clear on what is and is not covered by the warranty, they don’t try to hide anything from you. I love the honesty I have gotten from them so far.


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Ryan A
10/19/2022
The customer service have been great. They got back to me about the claim I had within 48 hours I had an answer and it was approved. The agent was kind and made sure everything was taken care of for me. I would recommend Concord Auto Protect based on my experiences with them. I have not ran into any troubles and I believe I wont either with them.


D
Donald H
10/18/2022
I am very happy with the warranty plan so far. The plan is easy to understand and the pricing was competitive. I would recommend Concord Auto Protect for their honesty and how easy it is to understand the plan. The previous company I was with made it complicated to even understand what I am covered for but not Concord. The customer service has been excellent with assisting with any questions I have had.


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Ryan L
10/17/2022
I purchased the warranty plan a few months back before needing a car repair. I reached out to the customer service staff and was helped with the process of filing the claim. The claim did get approved by them without a single problem. I could not be happier how it all turned out for me. I am thankful I purchased the warranty package from Concord Auto Protect. I wanted to share my experience because good companies do exist and they are one of them.


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Randy T
10/15/2022
I purchased the Premium plan for my BMW, which is well worth it for me. Now my BMW is not brand new so a warranty was a must for my peace of mind and especially for the amount of money I paid for the car. Now from the first phone call to Concord Auto Protect to now has been great. The customer service agent I had took care of everything I needed and took his time with me. I did not feel rushed at all and was given plenty of time to think my purchase over. I have been happy with the purchase so far and plan on recommending them to other friends I have.


J
Jasmine K
10/14/2022
Lovely customer service and easy claim system. I have not had a single issue with the single claim I had a few months back. I love how easy it was to get in touch with the customer service agent and how he handled my entire claim right away. I am happy with everything about the warranty and my choice in picking Concord Auto Protect.



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