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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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204 Customer Comments & Reviews

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Patti
2/19/2022
My husband and I have been waiting for our $200 rebate since 09/20/2021, when you “track your rebate status button” it has been on the last step of issuing it since November 2021. Numerous calls to customer service and told the same response, ‘it looks like it will be issued in 2 weeks ….. nothing…. I see they are still advertising rebates for contacts ….why….. they need to be exposed! False advertising…. Never order from Lens.com!


morriscat19
2/18/2022
Horrible customer service. Tried to order contacts.Sent rx and ask if they carried you brand. Was told yes and to call customer service. Called.They couldn’t find my rx. Told they don ‘t carry brand but they would contact dr and would call back. No return call. Called them,no call back.Called them again. Rep could’ve find acct a or rx. Said to just use another model.Seems no documention as to conversations. Would not trust them with my eyes. Stay way from them. Barb j


marilynetta90
2/15/2022
I ordered a large supply of lenses 9/26/21. I have written, called, left messages and all I get are excuses or it’ll be coming shortly. The rebate has NEVER ARRIVED. I’d pass this website by and find another source for your contacts.


wburbules
2/15/2022
Pass this website bye. Still waiting on a rebate from 10/21. I wish I would have purchased elsewhere.


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Audrey L
2/6/2022
Your rebate is truly a scam and your roadblocks to communicating with someone who can solve a problem is incredible. I have emailed your company 10 times, called 6 times and still no rebate from a 9/7/21 order. It is now going on 5 months with no rebate.


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David W
2/5/2022
I made a mistake in my initial order and immediately sent an email cancellation, receipt of which was acknowledged. I then submitted a new, correct order. Both orders were received despite the cancellation. I then, via email and multiple phone calls , tried to obtain a return authorization for the erroneous shipment. The company ignored me and never sent the authorization. As a result, despite the advertised freedom to return unopened shipments, have never been able to return the order, nor to receive a credit for the charges. I then attempted to obtain the advertised rebate on the correct order. I filled out the rebate form and mailed it to the address advertised. Thje post office... Read More


principessafl
2/4/2022
BUYER BEWARE..... REBATES ARE NEVER SENT. REBATES ARE SUPPOSED TO BE PROCESSED IN 10 WEEKS. IT IS PAST 5 MONTHS FOR MY REBATE AND IT STILL HAS NOT SHIPPED. I WILL NOT ORDER FROM THEM AGAIN. CUSTOMER SERVICE JUST SAYS THEY ARE RUNNING BEHIND .....


frusso4321
2/3/2022
First time customer. Website advertised rebate .. About 45% off. After paying was charged full price. Not an instant rebate nor when order arrived was rebate--Visa card ,included. Had to go through every minutia of every possible thing to click on, on the site to get info. Which your only privy to after the order is paid for. Not before. (well hidden to find out about rebate). Says "Print form after delivery 4-5 days later" Could not do. Contacted them they said "Actually 14 days later". Told "Will take 8-10 weeks to receive the rebate. But due to Covid add 6 more weeks to receive". They also said "You have to send UPC code off boxes to get rebate". NOWHERE on their site or in rebate... Read More


martin_anne
2/3/2022
Like everyone else - 24 weeks - no rebate and they can not give you a date - What can we all do ? they claim client satisfaction- I asked to provide the link I can provide feedback on their website because this is outdated - they said they were back up as well And they are rude


ashtonpat2
2/1/2022
Their rebate is not in what the add says. I have yet to receive the rebate promissed. over 5 months and waiting. They are over priced. They make it seem that the rebates are coming from the manufacturer. This is not true. lens.com created their own system to use our money. Pat



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