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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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204 Customer Comments & Reviews

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D
Dean
7/18/2022
They do not honor the guarantee. They also use the shipping time as part of the window for a return. I had to go to American Express to get a charge-back processed.


nchoffman2
7/15/2022
Shady company. Adds exorbitant fees after you go through the entire order process including adding your prescription, etc. Read the other reviews, their rebates are a scam. Buyer Beware!


M
Mark
7/14/2022
Dishonest! I needed to order 1 box of contacts as I have an uneven supply. I went to their site, followed protocol and as I was getting ready to check out for 37.44 for 1 box a popup prompted me to buy another box for more savings, so could not place the order for what I wanted. I asked why they cannot honor their advertised price on their site they said they just can't then quoted me a 97.00 price for 1 box...Shady and Dishonest!!!


ncwjhw
7/11/2022
Lens.com used to be a reputable company. Ordered from them in the past and never had a problem...BUT this year I ordered 4 boxes of contacts that are advertised as $10.49 per box after rebate. What they did not disclose up front was a $82 & change "tax & processing fee" REALLY, $82.00??? (It is hidden down at the bottom of the shipping page which they gleefully told me about when I called them,.) So with this "fee" my contacts end up being the original cost of $31 per box AFTER THE REBATE & not the $10.49 which is boldly advertised on the Acueview 2 home page. Customer service was not helpful at all and said that's the price (after trying unsuccessfully to convince me that I... Read More


pfb1311
7/6/2022
Stay away from this company, 6 month waiting for a rebate that probably will never come, no answers from customer service, too busy and overwhelm to complete rebate cards in the advertised 8 weeks.


lisacrogers50
7/5/2022
Finally received my $150 rebate after 5 months. Quickly reloaded my Amazon Gift Card so i would use every single penny of it. Submitted 1/20/22, they received it 2/4/22 and i got my rebate card today


scfuchs22
7/3/2022
I was very happy ordering from Lens.com until I realized that they did not disclose the $86.96 processing fee on my purchase of 4 boxes of contact lens. It doesn't show up on the check out page or on the order receipt. Very deceiving and poor business practice. You have great service and good prices, so why not either increase your price and do a way with the ridiculous processing fee or show the processing fee. Be honest with your customers!


kevinmmarcotte
6/27/2022
DO NOT BUY FROM THIS COMPANY! They claim to give you a rebate but then never process it. They are making sales using this advertising but not following through with their promise. That is a scam if I've ever heard of one. Their agents are all super rude and only give scripted responses. Only buy from them if you don't want to get the rebate you were promised.


S
Stan F
6/25/2022
CLASS ACTION LAWSUIT!!! I've been waiting 6 months to receive my $100 rebate when they said it only takes 4-6 weeks. Even if it means putting them out of business, they need to be sued. If anyone can setup a company and website promoting a rebate they simply have no intention of sending, then that company is a fraud and should be shut down, period!


cahenson649
6/25/2022
Do not trust them! I've been waiting for my rebate for 6 months! All they do is give you the run around. Look them up at The Better Business Bureau. They have 495 complaints!! It's a scam!! You get your lenses but not the rebate!!



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