American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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They come through on time, every time, for everything. Great service!!!
Great customer service and responded. Repair company they sent was professional and prompt. Problem resolved quickly and conveniently. I would recommend to anyone. Great value!
I have had American Homeshield for over 4 years. Last year, I had an electrical problem with a bedroom outlet and my attic fan. I called for service, a repairman came out, and told me that the attic fan wasn't properly installed, and he couldn't fix it, but would disconnect it so it didn't pose a hazard. I was also told my bedroom outlet was replaced. Flash forward a year... I had a plumbing issue - I called for service, and a plumber came out to fix a clogged washing machine drain. He worked on it for a while, and then told me he couldn't fix it, because they needed to go through the vent in the roof, and his company didn't do that, and AHS doesn't cover that issue. I called AHS -... Read More
I was very pleased with the quick response I got from American Home Shield after I submitted my claim online. It was easy to get in contact with the plumber and set up our appointment.
Had to have washer fixed. Unfixable! Took AHS over 10 days to "decide " to replace. In the mean time, no washer, with a wife who washes everyday! July 3, 2017, air conditioner goes out. Serviceman tells my wife compressor is gone, cost $1500 for them to replace and fill with freon. Made a point of saying air conditioner was very old. Also advised he would put a new one in for $3500. So we order the compressor.
That took over 10 days of no air conditioner. When they did put it in, did not use enough to freon, but world come out to fix in another 5 days. At that point, paid someone to fix their screw up. I absolutely, positively would NOT recomend this service!
Very helpful. I think everyone should have it. This missing part is maintenance. Home owners are naive about what needs to be done in order to have the full benefits of the equipment insurance. I had a friend rejected for AC replacement because he didn't provide enough service records for his unit.
They were prompt. They provided the service professionally
It took over a month to resolve my claim. It was impossible to reach someone on the phone without an hour + wait and then I was hung up on twice. When I finally did get in touch with someone and corresponded with them via email I didn't hear back for 2 weeks.
I believe when an air conditioning system goes out we whould not wait a week to get it fixed. Parts need to come in faster for customer consideration. How is this done in the winter when it is cold????
I am a disappointed AHS customer due to their billing and retention policy. When I first signed with AHS I had an older A/C system which still used Freon. My calls for service on that unit after several years caused my premium to double according to AHS. I had only one other type of call on another covered item (a microwave). I accepted AHS premium hike explanation and understood their decision. I have had maybe one A/C call since that hike several years ago. Today I installed a brand new Trane heat pump/furnace/AC unit. I called AHS to see about reducing my premium. I was flatly told, that once the premium had been raised there was no circumstance under which AHS could reduce it. I... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
