American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I can say I have a had a very, very frustrating experience with ASH. It took over a week to get someone out to my house to fix a small water problem. They then contacted a company to fix the water damage and they never showed .They then called me and told me they were sending another company that then sent a technician out ... he was here about 10 minutes . He said he had to get approval from AHS. That's now been over a week , and a month since the first person came out. If you've ever tried to call this company, my minimum hold time has been 40 minutes . It would have been easier and less costly and less frustrating just to have paid someone myself. I am on hold again now, and... Read More
I have had AHS for 13 years and have always had good experiences when I have needed the service. They use good contractors and are very easy to work with. All insurance companies should be so good.
I use the phone and website to request repair orders. Both easy to use. On a rare occasion should I need to talk with a representative, phone wait can be lengthy, however, problem is always solved and in a kindly, professional manner. NEVER disappointed and the Contractors are neighbors of our community. All work has met our expectations and more. Having been with AMS for almost 11 years now,
It's been my pleasure to recommend AMS To Family and Friends. You can't argue how much coverage you receive for such a low cost, as long as the Deductible remains the same or lower, there are no reason for me not to keeput AMS Another 10 plus years, just 1, AMS has my back!
We have called for five different problems on things on our home and only once was our problem covered. We still had to pay $75 each time. The latest thing that wasn't covered was vents to our boilers, even though vents are supposedly covered but they said our vents weren't the kind of vents that are covered. My husband and I both tried numerous times to call before hand to see if it would be covered but we received pre-recorded messages saying that the wait time for a representative would be over one hour. Since we had no hot water, we had no choice but to pay the $75 and make a claim. We wasted the money because even though vents are covered, our type of vent isn't! Very unhappy with... Read More
AhS needs to get more reliable vendors to do their service calls. I have been without air conditioner for the whole month of September supposedly awaiting a part. The service people airplus Services never answers their phone and will not return calls.
On September 4, 2017 I put in a service request with American Home Shield for my garbage disposal. Later that day, I received a call from Patriot’s Plumbing. We scheduled the appointment for the next day, September 5th. The owner, Steven Compton arrived on time and installed a new garbage disposal. I thought “wow, this is the first time a contractor through AHS responded and completed the job in a timely manner”. Wednesday, September 6th, 2017 I ran the dishwasher for the first time since the disposal was installed. About 20-30 minutes later I walked into the kitchen to find the floor flooded with water. We immediately started mopping up the water. I assumed it was the... Read More
We've been waiting on our AC to be repaired for two months. They claim they call and leave messages but aren't. We've forgiven correct numbers numerous times They have been terrible about communicating, customer service is sorely lacking and clearly a timely response isn't top priority for an emergency such as summer in the south with no AC.
While my issue was eventually resolved, I was without air conditioning 4 1/2 weeks in the hottest part of a Louisiana summer. And, there was little to no communication at each step of the process and their mistakes made the process go longer.
Exceptional service provided every time I have used Warranty.
What I enjoyed was how we could set up the needed appointment online at our convenience. We got a confirmation appt call the next morning. The vendor used showed up on time and was very pleasant.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
