American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The AMS warranty is a pretty good safety blanket against the evils of homeownership. I have used them repeatedly for several items and w/ the 75 copay and 61.00 month fee. I can say that I have probably saved a few bucks. The talent of the service provider isn't always the best, but I guess overall there is some comfort in knowing that I have something in place for those unforeseen incidents.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for sharing your feedback DeLano. We are happy that you are pleased with your services.
American Home Shield home warranty came with the purchase of our new home. We used their services twice so far, both for plumbing issues (leaky toilets and laundry hookup and clogged kitchen drain). In both cases, service calls were scheduled within few hours of requesting service online. Plumbers arrived within the scheduled time windows, and resolved our problems in a timely and professional manner. It is really convenient not to scramble to find a contractor when you need them. I may consider extending our coverage beyond the warranty period.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Great feedback Vefa. We genuinely appreciate it and we're glad to hear that you are happy with your services. Thanks
I like the fact that with a warranty the service people try to repair things rather than just replace automatically. My regular service provider was always recommending replacing the hvac. I knew with our units being less than 10 years old there had to be repair options but they never would try them.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Debbie.
Repairman was courteous and efficient. I highly recommend him and his company!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the wonderful feedback. Thanks
Never received an email after completing the survey!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Mari, If you provide your contact information to us at social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you. Thanks
Received prompt service for my appliances..refrigerator, dishwasher and most recently, air conditioner. Very good value for money
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Valerie! Thanks.
On hold for very unreasonable amounts of time. I have been on hold for up to 2+ hours!!! I don't care what the number of calls you receive, long holds are NOT exceptsble! The service is nothing to write home about. I am being charged for a service call that the guy did not even step inside of my home I had to jump through many hoops and the issue is still not resolved! I just got off of the telephone with one of your Reps, after waiting over 30 minutes. Wait time again is unexceptionable! The person told me that until the service person replies to their voice messages or emails saying that I paid him (sensa-air) when he came to my condo, they cannot remove the $75.00 charge that I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mari, I am sorry to hear about the wait time. Please provide your contract information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks.
I had American home shield for a few month,recently I had to make a claim regarding a faucet problem,
Tech come to home look at it and take picture,He says that he densest have the part and has to get authentication from American home shield to authorize the work order,after 1 hour I hear from them that this work order is not covered and is not a normal wear and tear and i forced the faucet to be broken. They said that i still have to pay trade fee ($75.00). so I am screwed,dont have the bathroom and still have to pay, why u pay for the service that u can not even use, choosing this company was the biggest mistake of my life.I do not recommend them to anybody
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I am sorry to hear about your experience with your services. If you provide your information to social@ahslink.com, attention, "Consumers Advocate", we will look into this issue and follow up with you. Thanks
Phone wait times are unacceptable, being 60 minutes or more on average. Many claims have been an ordeal from beginning to end. Customer service is hit or miss. Getting issues resolved takes many follow calls until you get someone who is knowledgeable AND cares!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Dale, Thanks for sharing your feedback. We will use it to improve our products and services.
Most horrible experience I have ever had. I have been without A/C for practically a month and I can't get anyone there to call me. I have called y'all multiple times and I have held over an hour several times but usually have to hang up because my work will not allow me to hold any longer. The one time I did get y'all on the phone, the lady put me back on hold and about 45 minutes later I was able to speak with someone whom said they or the original service rep would call me back. Thats been over 3 days ago. This company has no problem collecting my monthly payments on time but leaves me without air for whats going on now close to a month. Run from these people....
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Anthony. I have located your information in our system and will be in contact with you regarding this matter. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
