American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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AHS seems reliable and their customer service wa superb , but the vendor I had to deal with through AHS was terrible.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for providing your feedback Althea. We appreciate the opportunity to improve our customer experience.
My water heater stopped producing hot water almost 4 weeks ago and it still has not been replaced. A plumbing company showed up last week with the wrong water heater. Customer service keeps telling me that there is nothing they can do. To add injury to insult I am always having to wait 45 to 60 minutes on hold.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jonathan, We would like to look into this matter and offer our assistance. If you can provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
I have had a warranty with AHS for a number of years and for the most part the service has been "ok". I currently have an issue with my air conditioning and have needed to contact AHS numerous times. Each time I call I am on hold for anywhere from 45 minutes 1.25 hours. This is absolutely awful and totally unfair, I should not have to waste so much time trying to get a hold of someone. Over the last two weeks, I have had to call AHS well over 12 times, you do the math! Not to mention two of the times I called, I was on hold for over an hour, the CS Rep picks up the phone asks me to hold on and HANGS UP on me by accident but, they DON'T call back! Horrible Customer Service! I am... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Debi, I apologize for the wait time and the issues that you have experienced with your services. If you can provide your contact information by emailing social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
I had an AC company come to look at the AC & a plumber come to fix a pipe. The plumber was awesome, great guy, I am referring him to friends already! The AC people are another story. The guy I dealt with was very condescending & had an excuse for every issue I brought up. Even called & asked if I still wanted them to come after I made an appointment, he couldn't be bothered & it was apparent. Very disappointing. I am now going to pay for an AC company to come.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Chris, I would like to follow up with you regarding this experience with your services. If you can provide us with your contract number or property address and phone number by emailing it to social@ahslink.com, attention, "Consumers Advocate", I will be in contact with you. Thanks
Dryer now runs like brand new
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Happy to hear that Walt. Thanks for the feedback!
Should be "0" stars. The vendor you have a contract in for HVAC in my area is the worst. Took 3 weeks to finally have them come out and replace a thermostat. Your AHS customer service was equally terrible. I was told if I didn't like it I could find my own HVAC company and MAYBE AHS would pay for it. Basically do the job I pay you monthly to do. AHS was no help at all and I was at the mercy of Total Air Care.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jeff, If you can provide your contract number or property address and phone number by emailing us at social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this matter. Thanks
I had to wait on hold on the phone for over an hour every time I called. I was not given responsive action even though my air conditioner was broken in 95 degree weather. It took a month to resolve the issue and we finally purchased s new air conditioner. We did get a check for the part that was broken 2 weeks after we told them that is what we wanted. I will not renew this contract and I encourage everyone not to buy a policy from this company.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello William, I am sorry to hear about the wait time and the issues that you have experienced with your services. If you provide your contract number or property address and phone number, we will be in contact with you regarding this matter. Thanks
Called cause my dishwasher wasn't working, the guy they assigned to me took a week to even come out then when he did he said he didn't know what was wrong with my dishwasher. He then told me if I figure out what the problem was to call him and he could come back a week later cause he was going on vacation. I called again waited an hour to talk to someone told them what happened they scheduled someone else to come look at it. Then they charged me for the guy that came out that basically told me to fix it myself. When I called to request a refund they said since he came out they charged me and I couldn't have a refund. Dont use this company unless you like getting your money taken for... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Justin, Please provide your contact information to us by emailing social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you regarding this matter. Thanks.
JG Mechanical was assigned to my request for service. The owner, Joe, did an outstanding job. Very knowledgeable and timely follow up to complete the job.
A
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the Wonderful feedback! We strive to provide great service for our customers.
Prompt service; excellent communication. Very pleased.
T
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Thank you for those positive words, Constance! We are proud to be your Shield.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
