American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Beware!! They do not guaranteed same day service. I live in Arizona, it's 100+ degrees, I was told I have to wait 24hrs!!! to get a tech to come and fix my AC. They do not have 24/7 companies that they send work orders to. Go elsewhere. Will save you the headache.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Alex, Your feedback is important to us and we appreciate the time you took to tell us about your experience.
I am very disappointed that it is virtually impossible to get anyone on the phone to talk to you!! I waited 3 times, once for 45 minutes, once for an hour and 15 minutes items and again for 45 minutes. Eventially I called again and after 45 minutes I got a live person! And my only question is i kept getting emails from American Home Sheild telling me i owed them $125.00. I actually paid the people who performed my service the $125.00. When I eventually got through the lady I talked to said my account was clear. Since then I have received another email telling me my payment is over due. One other concern I had, it took two weeks to get a microwave replaced! That is totally unacceptable! I... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi John, I am sorry to hear about your disappointment with your services and would like to reach out to you to see how we can resolve this matter. If you can provide your contract number or property address to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
It was the hottest day of the year here in Las Vegas; 117 degrees.... and my AC went out, frozen unit needed Freon. The first company sent out, determined the problem but left stating that they could not come back to add the freon. After calling AHS back and letting the know the problem, the operator assured me that i would not have to pay the original company as they did not help, while she called other companies in the area (its now 5 pm). She did find me an appointment the next morning at 10 am.
Needless to say, all was fixed, and I owe a debt of gratitude to the AHS operator for woring so hard to find me a fast repair company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jim, We are happy to hear that this situation was resolved to your satisfaction. Thanks for sharing this experience.
I am on this site researching other home warranty companies. I have had AHS for many years and had previous good service. First off my AC Trane unit stopped working the hottest week of the summer. When the tech came out he advised the unit was shot and that I would need a new AC unit. He also told me there could be an additional cost of 200.00 because the pad the unit sits on would have to be replaced and it was not covered. I paid the additional 200.00 the day the new unit was put in and realized a new pad was not installed. Also, the reviews for the unit that AHS replaced my Trane unit with was less than good. I also had a toilet that was leaking so I had turned the water off.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the wait time and the issues that you have experienced. Please send your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you regarding this matter. Thanks
If you are having a product that's fixed under warranty that is a seasonal item such as your AC it's better to wait if something breaks at the end of the season because if the repair company doesn't get it fixed properly and you find the error the next spring you are out another deductible for the same issue. The customer service is poor at best and when you combine it with long wait times to speak to someone for an issue you can't resolve on their website it's just overall a sour experience.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Elle, We would like to follow up with you concerning this issue. If you provide your contract number or property address and phone number, attention, "Consumers Advocate", we will reach out to you concerning this matter. Thanks
A/C died during 100 degree plus heat wave. Had tech at front door the next day to repair. Tech had part in truck installed and cooling off unless than one hour with no additional cost.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Jane. We really appreciate the excellent feedback and we are happy that you are satisfied with your services.
Fantanstic customer service. They fixed my air conditioner in record time and i couldn't be happier. Thank you America home warranty. I am a long time customer for sure.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Fantastic feedback Tina! Thanks for being a long time customer.
No stars. Takes forever to speak to someone when you try to call customer service. Poor communication between AHS and contractors about service that is actually needed. Was inconvenienced by service techs sent that could not provide service because he wasn't trained in the type of system which they knew when tech was sent to home requiring more loss of time from work for customer because an add'l appt had to be made. Made a customer service complaint that was never followed up on.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Vicky, I would like to offer my apologies for this situation, and would like to reach out to you to see how we can resolve this matter. Please provide your property address and phone number to us by email, to social@ahslink.com, attention, "Consumers Advocate", and we will follow up with you. Thanks
I have contacted AHS twice. The first time was for the icemaker in my refrigerator. The response was immediate and the experience was very positive. The vendor was on time, communicated well and the problem was fixed. The second time was for my air conditioner. I gave the vendor a chance to contact me and when that didn't happen I contacted the vendor directly. I had to leave a message on a machine and no one ever returned my call. I tried another vendor and they came and fixed the problem the next morning. I am disappointed that the vendor fro AHS never called and that I was out of pocket over $300 for the repair. Trying to call AHS is a nightmare, the hold time was too long and their... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Nancy, Please email your contract number or property address to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with your regarding this matter. Thanks
American Home Shield Home Warranty has been a great asset to me and my family's sense of security. Each time we have contacted AHS they have come through in a timely manner. I would definitely recommend them to every home owner I know.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the Great feedback John! We appreciate the wonderful comments.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
