American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have been withe AHS for too many year & I have had goog experiences as well as alot of bad ones with their choice of repair companies. I've had too many repeat repairs & even theft. But what gets me most is they cancelled my policy without notice & when I called them to reinstate the policy they informed me that the premium had more than doubled in price. I haven't had a claim in three years. Why??? I refered so many friends & family to this company but will definitely advise them to look for another warranty company.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We are sorry to hear about your experience with your services and would like to reach out to you concerning this issue. Please provide your contract information to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you regarding your concerns. Thanks
Not reliable... , not reachable, not responsive, not responsible. I called for service. Was given a confirmation number and a contractor who was supposed to contact me. I received an email confirmation from AHS. The contractor did not call me. I called them, multiple times for over one week. No response. I called AHS multiple times as well. No response. Finally, after about 10 days, I reached AHS. They said they had no record that I had requested service. I had the confirmation email. They said, "well let's start over." I said no, and cancelled the contract. The sent me a refund, less a fee and prorated (NOT from the date I first called for service, but from what appeared to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello JM, We apologize for the issues that you have experience with your services. Please send your contract information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
AHS it's just such a Great! Company! Such a Great Home Warranty Protection! Which everybody should have.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
It's Good to hear that you are satisfied with your services Cipriano. Thanks for the Great feedback!
Every time I call it's an hour and a half on the phone to talk to representative. Then sometimes a week to get service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Leona, We certainly apologize for the wait time and the inconvenience that you have experienced with your services. Please send your contact information to social@ahslink.com, attention, "Consumers Advocate", and we will be in contact with you. Thanks
On Thanksgiving day 2016 the home I warranted was rented and I received a call from my renter that the oven wasn't working. I contacted AHS immediately and was told since it was a holiday there wouldn't be able to service the warranty until Monday. (Not Saturday since they did not consider a broken oven an emergency.) The following Monday they made an appointment for two days later and went on that day for an inspection. The repairman they sent couldn't find parts, neither could the next repair contractor...and on and on. The oven was not a standard size and the cabinetry would not fit a standard size. Two months later, they told me they'd pay for a standard size replacement from... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jenny, We would like to contact you regarding your concerns. Please provide your contract information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Beware! My A/C stopped working on Thursday, we called and reported that it wasn’t working. We received an email that our claim had been given to a third party and if we didn’t hear from them within 24 hours to contact the company. When we contacted the company my wife discovered that they don’t service our area. After being on hold for 40 minutes and informing American Home Shield that the company would not service our claim, the claim was given to another company. When we contacted them we were told that they would not be able to service the A/C until Monday because their tech doesn’t work on weekends. I called back and was on hold 48 minutes only to be told that there was nothing... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Lee, We certainly apologize for this situation. We have located your information in our system and will assign a representative to reach out to you regarding this matter. Thanks
This company is a truly a NIGHTMARE.. I HAVE SOME APARTMENTS I GOT THERE HOME WARRANTY ON. ITS IS TERRIBLE. THERE VENDERS NEVER SHOW UP ON TIME AND WE HAD SUCH A HARD TIME GETTING THINGS FIXED. AS OF RIGHT NOW LAST 2 WEEKS I BEING TRY TO GET A VENDER TO COME FIX AC IN AN APARTMENT THAT HAS 106F WEATHER. THEY HAVE NOT BEEN ABLE TO PROVIDE A VENDER FOR US. MY TENANTS ARE ELDERLY AND HAVE HEART CONDITIONS. THIS POOR SERVICE COST ME STRESS AND TIME. THEY TELL ME NOW I CAN FIND SOME ONE TO FIX BECAUSE THERE VENDERS DIDN'T SHOW UP LAST TWO TIMES AND NOT RELIABLE. ISSUE IS WITH ALL THERE CHEAP RATES AND CONDITIONS NO VENDOR WANTS TO WORK. I RECORDED THE PHONE CALLS FROM AHS AND SAID YOU CAN FIND... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mila, If you email us your property address and phone number to social@ahslink.com, attention, "Consumer Advocate", we will follow up with you regarding this matter. Thanks
Quick, painless. Great tech (hot water heater).. very friendly and professional!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Rex!
From beginning to end we had wonderful service.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful feedback Kim. Thanks!
the issue was my pool pump system was dead. Place a repair request and quickly got an appointment from a service company. Service company quickly identified the issue AND provided a temporary manual work around. Approval on the work order was received quickly. Had to wait for a replacement part but the temporary workaround meant no green pool while awaiting the fix. Once the part arrived the service company quickly implemented the replacement and the system is fully functional again.
The whole process was efficient and and painless. Great to have AHS for for unexpected issues.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate the great feedback. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
