American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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every thing I had go wrong in my first if being a home owner wasn't covered buy the home warranty.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Rosie, I am sorry to hear about your experience with your services. Thank you for providing the feedback and we appreciate the opportunity to improve our products and services.
Am Home Shield has a good site to navigate but lacks ability to put details in for service requests.
Also last provider has yet to fix a ice maker or communicate to when it will be fix and am going on 14 days without follow up.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Phil, We apologize for the inconvenience regarding the ice maker. If you email your contract number or property address and phone number to social@ahslink.com, we will follow up with you. Thanks
The contractors will ALWAYS charge you for stuff you don't need and that runs your out of pocket expense way up every time. You can not get through to speak with someone about a claim without waiting on hold a minimum of 30 minutes most times you're on hold close to an hour. I know that sounds like an exaggeration, but I swear it's not. AHS is a SCAM. STAY AWAY PLEASE.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Tim, I am sorry to hear about your unpleasant experience with your services and would like to reach out to you to see how we can make things right. If you send us your contact information to social@ahslink.com, attention "Consumers Advocate", we will certainly follow up with you. Thanks
What a rip off. I have called this company a total of 4 times for an air condition problem. The problem has never been fixed. We are renting the property and our renters are fed up, as they should be. Each time we call you, it takes 24-hours to be contacted and another 48 hours to be serviced. We have 2 contracts with you and they are about to be pulled. You should be ashamed to call yourselves a company who serves their customers.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kelli, I am sorry to hear about this issue concerning the air conditioner. I will look into this matter and follow up with you. Thanks
My last service with AHS was horrible. Sears was my service provider for my refrigerator. No one called to set up an appointment with me to deliver my refrigerator they just called when they were on their way. They showed up at 9:30pm and Did not Leave my house until 11:30pm. I had to be at work at 3 am and my husband also had to go on a very long trip that he did not get to rest before leaving. VERY pissed off about the situation.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We certainly apologize for the experience that you have made us aware of as we appreciate the opportunity to improve our customer service experience. Thanks
So I have a love/hate relationship with AHS. If all you need is your washer, dryer, refrigerator or other appliances worked on their great. If it's anything like your air conditioner or water heater (anything major) not so much. So this is a true story. July 2017 not a good month for the Coleman's. We had both our water heater and air conditioner go out within a few days. The fine print is a tricky thing and of course very few read it until they hear"sorry that's not covered " myself included. That was the water heater. We ended up going with a contractor that wasn't associated with AHS. Then the air conditioner. It was 25 years old and original to the house. We were under no delusion that... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Natalie, Thanks for the feedback that you have provided, we would like to reach out to you regarding this matter. Please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate and we will follow up with you. Thanks
We've been American Home Shield (AHS) Customers for at least 5 years. o We had a washing machine call and a dryer call. The Technicians responded quickly and repairs were completed quickly - we were very pleased. o Our refrigerator failed on a Friday - and we logged a call immediately. The Technician was not able to respond for almost a week - we lost quite a bit of food and we lived out of ice chests for almost a week. The Technician was able to fix the refrigerator quickly once he responded and the repair was good. o Our pool pump failed on a Friday and the Technician responded by Tuesday, the next week. We were very pleased with the pool pump repair (it was the pump timer -... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Dale!
My AC needed repair at a time when it was 110 degrees outside! It took almost a week for someone to come & fix the problem. AHS initially sent a company no longer under contract with them (how does that happen?) and so i was left making most of the calls with that awful company and was on several long holds on the phone with AHS. So incredibly frustrating.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Avila, We would like to reach out to you regarding this issue. Please email your contact information to social@ahslink.com, attention, "Consumers Advocate" and I will follow up with you regarding this matter. Thanks
After 15 loyal years and now having built to three accounts, we can expect no pricing structure other than standard. Talks with three different sources within AHS have yielded three very arogant responses to our request for competitive pricing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Doug, I am sorry to hear about your recent experience with your services. We would like to reach out to you concerning this matter. If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate' we will be in touch with you regarding your concerns. Thanks
My experience with American Home Shield Warranty was very good. After moving into my home, the HVAC system quit working. As directed, I called their 800 number and followed the steps to get a repair person in. I was provided a case number and the name and number of the contractor AND the information that the contractor would be contacting me within 24 hours. LO and behold, ALL TRUE! A professional, experienced HVAC contractor called, we set up an appointment. Within a short period of time he diagnosed the problem and replaced the very old thermostat with a new one. This was a couple of months ago and all has worked well since then. AHS has contracts with well-rated, professional... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Brigid, We are pleased to hear that you are happy with your services. Thanks for sharing this experience with us.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
