American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Speedy. Professional. Friendly. Informative. Helpful.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the feedback LaVonne!
On July 1st, I called in that my A/C was broken. I did not get get any response. On July 5, I had to call the assigned company to get any appointment. On July 7 at 4:30 pm a tech came by to diagnose the issue. It took several phone calls to American Home SHield and Total AIr Care to get this fixed. At least 3 different times, I requested phone calls from supervisors of both companies to help me. Not one call back. Finally, on July 21, 20 days after I called to report he issue, It was fixed. I live in Florida. The average outdoor temperature was 95 degrees and the interior temperature was 87 degrees. Needless to say this was an extremely uncomfortable and frustrating situation. All this... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello John, We apologize for the service experience that you have made us aware of. We would like to contact you regarding this matter. If you email your contract number or property address and phone number to social@ahslink.com, we will follow up with you. Thanks
Repairman had to order the part which took a week . Came back repaired my fridge all seems to be working fine. Wish I would have told him about waterline at the same time.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the feedback Antoinette. If you still need assistance regarding this matter, please let us know by emailing your property address and phone number to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you.
I call you on 08/08/17 and I was placed on hold for 40 minutes. I decided to hung up and call later. I called aging and I was placed on hold for another 30 minutes. I just want to ask about my home warranty cover because the explanation on the web PDF is not clear to me. I decided to contact a business directly to repair my garage door. I am very disappointed. More than an hour on the phone and nobody was able to answer.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Maria, If you email your contract number or property address and phone number to social@ahslink.com, attention "Consumers Advocate", and we will be in contact with you. Thanks
I had a problem that came up when the gas company had changed the outside meter. When their technician turned on the pilot lights, he discovered leaks on the furnace gas valve and gave me a simple write up to have it repaired. I immediately got on the wed site provided by American Home Shield and reported it. It was answered promptly by email and by a phone call and a contractor was assigned. The contractor called me the next day to set up an appointment time and upon arrival he made a decision that he needed to replace the gas valve. He returned the next day with the new unit and changed. The technician took his time and made the correct changes that were needed in the gas line... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jonathan, We are happy that you are pleased with your services. Thanks for the great feedback!
I recently had A/C issues for the second floor of my home. American Home Shield promptly responded to my service request and contracted with Myers Comfort Specialists. The technicians at Myers Comfort Specialists were friendly and knowledgeable and quickly able to determine what was wrong with my A/C unit. However, from the time I first notified American Home Shield of the service request to the actual date of repair, it was almost three weeks. A large part of that was due to waiting to receive the part from the manufacturer, but even after Myers Comfort Specialists received the part, a technician was not available for almost another week. In the middle of summer when it was extremely hot... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Blair, Thanks for sharing your service experience with us. We appreciate the opportunity to improve our customer experience.
First of all..... The call wait time is EXTREMELY EXCESSIVE! Always more than 1 hour, even though the reps tell you to call late at night (which I'm doing right now at 10:35 pm PST)... still I'm waiting! Trying to get them to fix a clunking/squeal noise in my microwave is not covered.... I thought that they promise to fix and bring appliance to normal operation. Well..... I didn't buy this microwave with all of that noise, so why won't they fix it! They have charged my account with $200.00 that was supposed to be credited. Well it's been hanging around for three billing cycles and it's still there, and preventing me from scheduling service online. Therefore, I have to call in... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Latonja, I sincerely apologize for the extreme wait time and the issue that you are experiencing regarding your services. I would like to reach out to you regarding this matter. Please provide us with your contract number or property address and phone number by emailing it to social@ahslink.com, attention "Consumers Advocate" and I will be in contact with you. Thanks
Service was timely and man that came to our home was very polite and dressed for the job.
Work was completed to our satisfaction and cost was not out of line with work done.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We genuinely appreciate the feedback Nancy!
Fast and efficient.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the wonderful feedback!
Well, I can say that American Home Shield was a good company but that was a long time ago. That is not the case anymore. The wait to reach an operator is one hour and 40 minutes. They have hidden things in their contract. For example, they don't cover FREON OR ANYTHING toward the repair of your unit necessarily for a repair to pass inspection by the county. This should be illegal because companies should not be allowed to provide a service which does not follow government and county guidelines otherwise, they will place the people in harm's way. I called them to submit a claim after I have been paying AHS for about 10 years. my AC unit has a leak and they will only be willing to... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mercedes, Your feedback is important to us and we appreciate the time you took to tell us about your service experience. If you email your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you to address your concerns. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
