American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Contracted a horrible AC company that has terrible reviews by the BBB, and I am STILL sitting in A hot house waiting while American Home Shield tells me to call the AC company and the AC company tells me they are waiting on American Home Shield to tell them if my broken AC is covered.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
I Krystal, I sincerely apologize to you for this situation, If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate" we will follow up with you regarding this matter. Thanks
Per my telepone conversation Aug 3rd... I am most unhappy with the recent reguest to repair pool leak.. The 2 companies that came out didn't want to attempt a fix of the leak.. Both told us so because our heater is 25 years old..If they attempt the fix the plastic component thats causing the leak and the old bolts break they would be responsible for replacing the heater..I have had two appts with a pool builder and specific heater manufacturer...and both say the leak is normal wear and tear due to age and hard water..NOT CHEMICALS.. The copper components are unharmed and would be damagef if chemical unbalanced.. Therefore will be canceling our policy We will be consulting with an... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Marilyn, Please send your information to social@ahslink.com, attention "Consumers Advocate, and we will look into this matter. Thanks
If there were a zero star rating, I would rate AHS zero stars. The whole point in having a home warranty is so that there will be assurance that repairs or replacements of big ticket items are covered. I am a single mom and this gave me assurance, but I no longer will trust AHS and am cancelling my warranty. I feel I have now wasted hundreds of dollars for nothing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lori, I have read your concerns regarding your service experience, and I sincerely apologize for the issues that you have experienced. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this matter. Thanks
Quick service knowledgable technician made it look easy
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks for the great feedback Lee!
A nightmare for a simple clothes washer repair. First, apparently AHS went from a privately owned company to a public company recently, and as a result, changed a lot of their policies - all for the worse. One of those policies is the homeowner being able to choose the contractor. AHS had previously sent out great appliance repair company (company A). to do timely and efficient work previously. This time they sent out an unknown (company B) appliance repair company, even though I called before I confirmed the appointment and requested company A. But AHS said "no." Well...the so-called company B appliance service technical shows-up 2 days later in his beat up econo-car! The... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mitch, We are sorry to hear about this unpleasant experience that you have had with your services. We would like to follow up with you concerning this matter. If you send your information to social@ahslink.com, we will be in contact with you. Thanks
It takes 4 days for service. DO NOT RECOMMEND ANYMORE. Used to be a good reliable company but not anymore.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Catalina, If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you regarding your concerns. Thanks
Your service has been prompt and very satisfactory !
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks so much for the great feedback.
I have participated in this program for many years now, and have been very satisfied with all aspects of the service. response times, quality of vendors, customer service all are outstanding. The pricing of the service is the only thing I would point out, as being a tad pricey per month.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We appreciate you taking the time to share your service experience with us. Thanks David.
When we moved into our new home we expected we would need to fix a few things since the appliances were nearly 8 years old, but we didn't expect our garbage disposal to go out the 3rd week in our home! But with a quick and easy online request, we had someone out the next day for a replacement! Not only was our technician SUPER nice and polite, but very quick! Thank you for hiring friendly workers and being so fast in our repair!! 😁🙏🏽
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Wonderful!. Thank you, Stefani. We greatly appreciate the feedback.
I really enjoy my American Homeshield, but it seems when you use it. The cost goes up even if you use it only 4 time out of the 6 years you had it. I don't like the issue of you exchanging a a product and the new product you replace it with end up cost more money. For example, you replace my dishwasher and every time we have a storm it has to be reset by a professional which cost me a deductible with my old dishwasher never had these problems.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Sherrie, We thank you for providing feedback about your service experience, and we appreciate the opportunity to improve our customer experience. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
