American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have just purchased a new home and, along with it, a warranty through American Home Shield. I've been on the telephone for HOURS waiting to speak with a live person as water has dripped through the ceiling of my hallway in several places, ruining the paint and drywall, and potentially carrying mold and bacteria. The service request I completed online resulted in a contractor determining that they could not repair the problem immediately as AHS requires a contractor to submit a bid, which must be APPROVED, prior to the completion of any work on the home. Therefore, it would take at least an additional day or two of water leaking into my hallway in order to use our policy as AHS gathered... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Emily, Please email your property address and phone number to social@ahslink.com, attention, "Consumers Advocate", and we will be in touch with you concerning this matter. Thanks
This is my 2nd home warranty company. I had them for a year and only had to file two claims. 1st was due to a pipe that was leaking in my walls. Noticed it on a Saturday and I called it in and tried to get emergency work order but to no avail. Wasn't able to get a contractor out until that Tuesday to stop the leak. So the fact that I couldn't get service over the weekend was somewhat alarming however I ran into similar issues with my previous warranty company so I chalked it as a loss. Contractor they sent did provide good service and stopped the leak. Had to cut into my drywall, so AHS sent out a different contractor a few days later to repair the drywall at no additional service charge... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Greg, We are sorry to hear about the issues that you have experienced with your services. We would like to reach out to you concerning this issue. If you send your information to social@ahslink.com, attention "Consumers Advocate", we will follow up with you regarding this matter. Thanks
We needed to have a new AC Unit installed. It took a little back and forth to get the job to a contractor, but it was in the middle of the summer and I understand all AC people are busy then. Our unit was original to the house (35+ years) and initially the contractor came and recharged the unit (so we would at least have some improvement) and then let us know it needed replacing. He got in touch with AHS and arranged everything - from permits to arranging the crane to get it up to the roof and the company to come out and do the duct testing when it was done. Our warranty covered a good portion (about 2/3) of the total cost. Contractor was excellent.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thanks Dannette, We appreciate the wonderful feedback.
I have been without A/C (which is covered by my plan) for seven days now in 93 degree heat each day. The hold time is more than one-hour to talk to someone to find out they closed/completed my order when in fact I paid by service call fee and they never did the work. When I explained to the woman on the phone I work out of my office (I own a social media marketing agency) she said, "Oh, I understand, I do a little bit of that on the side." Are you kidding - this is my full-time job to pay my bills? Then when she told me she had no order to look, she then told me, "Have a wonderful day." Are you also kidding - I still have no A/C, paid for a service call, and she couldn't have cared less... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sheryl , I sincerely apologize to you for this situation and will be in contact with you concerning this issue. We will look into this matter and follow up with you. Thanks
Quality help most of the time that is able to do a professional job.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for sharing your feedback.
Been trying to get an electrical issuse fixed since FEB 2017, here it is AUG 2017. Waited for the Service Company to call me , they never did so called them and guess what, they no longer do business with AHS...So I called AHS and guess what, was told the system was down and need to call back to get someone with a working system because it was just the persons system I was connected to. So I called back and was told over 30 minute wait time. When to website and NO chat and NO email listed to contact...sometimes it is listed and other times it is not...I have emailed them several times past few months. NO response. I have other issuse and usually AHS is very fast in response, this time not... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Fraybert, We would like to offer our assistance regarding this matter. We have located your information in our system and will be in contact with you regarding this matter. Thanks
Update (I have several other post dating back to June 9) - I finally got my ac repaired. YAY. It took me several days and lots of prayer about this update. I genuinely haggled over what rating to give AHS. Although I have improved my rating I had to be honest about my feelings and upgrade them to a average rating. Had I been rating the AHS rep (Mr. Benson) that finally helped me after two years of this battle...it would be an 5 star rating. If it were the company (Family Mechanical) that eventually repaired my ac it would be a 5 star. Both treated me with respect, were very responsive, appeared to be honest and forthright about what was going, and eventually got our air conditioner... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jacqui, Thank you for providing the feedback about your service experience. We appreciate the opportunity to improve our customer experience.
I have had AHS home warranty for 14 years. I am into their insurance for a lot of money or I would have dropped them. They changed their coverage from my initial policy ,yet continue to raise their rates. (as an example , AHS was paying for any freon for my A/C now they only pay the first pound and I have to pay for any additional amount above that first pound). I have called them almost yearly to replace my freon yet none of the technicians they send find and repair the leak. I did find out this year that unless you call for the exact same issue 3 times within a specified timeframe they do not do a thorough/extensive exam to find the leak. AHS television advertising is false,... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Karen, We appreciate the opportunity to address your concerns regarding your services. We are sorry to hear about the issues that you have experienced and if you send your information to social@ahslink.com, we will reach out to you regarding this matter. Thanks
I had AHS for years and used them very sparingly. So recently I scheduled a service all on their website. I had the problem fixed and attempted to cancel the call on the site but they don't have an option for that. So I contacted the contractor and canceled through them. They notified AHS and they still deducted the $75 service fee from my account. I contacted them and they told me they didn't see where they my account had been debited. I told them my account shows they took the money and their website shows they took the money. After about 10 minutes of they lady on the phone trying to play word games with me I canceled the contract. I've had AHS for more than 5 years and they... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marcus, We are sorry to hear about your recent experience regarding your services and we would like to follow up with you concerning this matter. Please email your information to social@ahslink.com, attention "Consumers Advocate" and we will be in contact with you. Thanks
Horrible company! They sent out a plumber who installed my sink wrong and my toilet was still leaking. Then they wanted to try and tell me that on top of the 75.00 I had to spend on the service fee I owed them 30.00 more because the plumbers fees were over what they pay for. Then they refused to pay to fix our air conditioner. Save yourself time and a headache and cash out your policy now!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Valerie, We would like to look into this matter. If you email your information to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you concerning this issue. Thanks
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
