American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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So once again, American Home Shield has crap customer service at work again. I was on hold for about 2hrs the first time trying to get them out for an AC service. There was a $75 credit for services that was supposed to be used for this call. Looks like they "ACCIDENTALLY" forgot to apply it. Now, the only option is to call vs email? Yeah right! Stay on hold another 2 hrs?!?!?!
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michael, I apologize for the wait time that you have experienced. If you email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
The telephone wait times are unacceptable. 1 hour is way too long. Especially when you are calling back on a tech that didn't know what he was doing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
My apologies for the wait time Ellis. If need any assistance concerning this matter, please send your information to social@ahslink.com, attention "Consumers Advocate" and we will follow up with you. Thanks
First, I normally have to wait 50 minutes just to talk to someone. Second, they always seem to want to find the cheapest repair (even if it means paying more over the long run). I am a land lord, and using this warranty company takes forever even for a simple fix. So far my experiences with this company have been more bad than good.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jarratt, I apologize for the extreme wait time, If you send your information to social@ahslink.com, we will reach out to you regarding this matter. Thanks
At this point if i could give a zero rating i would. I have done business with ahs for close to 10 years and always had good and prompt service. This time however here is the time line: - called for ac service 2 + weeks ago, did not get scheduled with a provider for 5 days - calling to get an update takes > 1 hour each call, nothing is resolved - after about a week, a representative finally assigned a provider but the provider was from another state and did not answer his business phone when called nor answered his email or voicemail - ahs said if no one answers we could choose our own provider and they'll pay - when theassigned provider finally did answer, he could not come for another 3... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello PJ, We would like to offer our sincere apologies for this situation and would like to reach out to you to see how we can resolve this matter. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I would like to add that American Home Shield Contacted me about my experience and I not only told the representative about what happened but I filled out a survey and detailed the experience. I was never contacted again. This was months ago. American Home Shield, do not reply to this review or the original one I posted (which I tried to edit but could not so I am posting this one) telling me you do not like unhappy customers and to call you about my experience. To add insult to injury, after I made AHS aware of what had happened they had the nerve to send me a letter saying they would not cover the same problem again unless I had it repaired at my own expense. Problem is... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello M. B. Please email your contact information such as property address and phone number and we will be in touch with you regarding your concerns. Thanks
I wish there was a place for negative stars. American Home Shield is a sham. I called them about a plumbing issue. They sent out East Texas Plumbing (google them...they have horrible reviews). American Home Shield has had several customer complaints about this company and yet it is still the first one they send out. The person that came out was rude and unprofessional and without doing any real work determined that my main sewer line was collapsed and full of roots which is not covered by the warranty. East Texas Plumbing "determined" this using a manual hand operated snake. They didn't have a machine operated snake or camera equipment which is what is needed to accurately determine... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
M.B. , We apologize for the issues that you have experienced and we would like to look into this matter. If you send your information to social@ahslink.com, we will contact you regarding this matter. Thanks
I requested service for my dishwasher. After five separate service calls which included one assessment, two delivery attempts, one failed installment, I plumber, $200 in deductible payments (supposed to $100 per "issue"), over 240 minutes on the phone I have still had someone call and get this situation cleared up. I doubt that I would ever refer this company to anyone.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Cory, We are sorry to hear about your unpleasant experiences with your services. We would like to follow up with you regarding this matter. If you email your property address and phone number to social@ahslink.com, we will contact you concerning this matter. Thanks
Good customer service. Works well with small claims . Replacing an appliance? Especially an AC /Heater unit? Not worth it . Contractors will cost you more than if you do it on your own. The covered cost is very limited. You end up paying quite a lot in "code updating" ,etc.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, Thank you for providing feedback about your services. Our goal is to provide an excellent experience for our customers. If we can be of any assistance to you regarding your services, please email your property address and phone number to social@ahslink.com, attention "Consumers Advocate", Thanks
Call wait times are beyond ridiculous. The last 4 or 5 times I've called I had to wait 30-50 minutes to get a live person. If it doesn't change I will be going else where.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Lonnie, My apologies for the extreme wait time. We would like to reach out to you to address your concerns. If you email your property address and phone number that you can be reached to social@ahslink.com, attention "Consumers Advocate", we will follow up with you. Thanks
Having a home shield gives me peace of mind for the mechanicals of my home. Yes I have neede them for electrical issues, my heat pump, range and dishwasher over the years. Often it's hard to know who to call or how much it will cost. I can just make one call and know my problem will be resolved and I will pay a single service fee.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
We are so delighted to read the wonderful feedback. Thanks Pat!
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
