American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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We've gone back to AHS from HWA due to better customer service experienced at AHS. So far, so good, as expected.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Thanks for coming back to AHS we aim to please our customer and to give the customer satisfaction that you deserve. If you have any questions please send your information to social@ahslink.com. Thanks Daryl
Will start shopping for another company or just saved your money and pay for the repair yourself , agent only listen and they don't do nothing. They only cover a few bucks of the cost of repairs they are just a ripoffs
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Maggie,
It sounds like you have had an unpleasant experience. This is unacceptable. If you need assistance on a current work order, please send me your contact information, including contract number and/or property address to social@ahslink.com, Attention: Consumers Advocate. I look forward to speaking with you soon!
😠 i am feeling VERY aggravated about the customer service that this company has. This company is unable to keep accurate records, terrible customer service and lord help you if you want to call and get something fixed. I can not wait to have my contract up so I can get a company that has dependable and accurate records and customer service, who wants to look in the records for what you have paid instead of telling you what you have done and paid. Oh, and if you ask for a manager in the customer service department, none is ever there and someone promises they will call you in 24 hours to resolve your matter. Working people spent and extreme amount of money on a house, then a large payment... Read More
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Gina,
Exceeding customer expectations is our number one priority. It sounds like we have failed to do so with you as a customer. I am glad to look into any resolved issues you may have and address them properly. If you are interested, please send me your contact information, including contract number and/or property address to social@ahslink.com, Attention: Consumers Advocate. I look forward to speaking with you soon!
Please review and correct account #179826042 and remove the $100 past due notice. Read the notes on my account and see that I have called about your billing issue 4 or 5 times since 2/9/17. I used $100 off coupon (that you mailed me) when I renewed the contract. Now I am receiving past due notice via phone call, mail and email. Your customer care reps tell me they see the problem and that they will have it corrected. It is not corrected. PLEASE CORRECT YOUR BILLING ISSUE.....
AHS contacted me and quickly resolved the billing. I am still their customer.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Michael , I sincerely apologize for this billing issue, If you can send your information to social@ahslink.com I will look into this matter and follow up with you. Thanks Daryl.
Our clothes dryer started getting slower and slower. We just put it through additional cycles. Then, we realized something was really wrong. That was not the way it should be. We called American Home Shield and within one day a repairman came and inspected our machine, taking it all apart. He found the issue (something slipped out the back vent and shorted out 1/2 of the element. He ordered the replacement parts. They were here within a week and he was there that day to replace all of them. He had also noted that one items was wearing with friction, had ordered a replacement item (a simple thing) and replaced it as well, probably preventing a future warranty call for a noisy... Read More
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
James,
It is great to read that you are so pleased with your home warranty! We love to hear great customer testimonies, as they help us shape better processes for you as much as the hearing about opportunities for improvement. Thanks a lot!
I had a great experience my first year with AHS. About 6 months in my Water Heater was broken. Promptly I called AHS and they had a technician out the next day. The Water Heater was replaced in three days later (they had to order parts) and is working great!
This company has been of great value to us. We had to get a new refrigerator. They had a technician out to assess promptly. And although I don' t feel the technician was very good, American Home Shield handled the process very well. We were able to choose our own refrigerator, pay for it, and were reimbursed promptly. We could have gone through them as well, but chose to look on our own, sticking within the amount they would reimburse. We recently had to have our washer door replaced. This technician took a bit longer than would have liked, only due to high volume in their office. We had had American home shield for two years now and feel it is worth the money.
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Sharon, thank you for the awesome feedback! It is simply delightful to hear about how the warranty has exceeded your expectations. Thanks for allowing AHS to provide your home warranty needs.
I had a great experience my first year with AHS. About 10 months in my refrigerator went out. Promptly called AHS and they had a technician out the same day. The Refrigerator was repaired a few days later (they had to order parts) and is working great!
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Warren,
This is great news! I am glad to hear that we were able to resolve your refrigerator issue as quickly as possible. Thanks for taking the time to deliver positive feedback. We really appreciate it!
My appliances are about 25 yrs old. My ice maker and oven died within days of each other. I got a call from the appliance company in a timely manner and a tech looked at both in one call. My ice maker was fixed within 10days; I'm still waiting on my oven and it's been a month. The panel has been sent for repair (Florida?!? I live in Az) twice. I was told Friday that I COULD ask for a 'cash out' but that dept was already gone for the weekend. I called Monday and was told that I COULDN'T ask for a cash out because the 'repaired' part was on its way back; they said I COUILD ask for a cash out BEFORE the part was shipped back from repair. Well the tech left today and told me he was... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Victoria, I am sorry to hear about this situation regarding your oven , If you send your information to social@ahslink.com attention Daryl , I will follow up with you. Thanks Daryl
Because I didn't specifically state that I had two air conditioner units in my house that were not working properly, I was charged for 2 (two) $75 fees. No where in the contract does it state that I would need to mention that I have two air conditioner units. The excuse they gave me was that the contractor did not allow time for inspecting two units and therefore I had to pay the extra fee.
You can be guaranteed that I will not be renewing.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Patrick, I am sorry to hear about this situation, please send your information to social@ahslink.com attention Daryl and I will look into this matter. Thanks Daryl
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
