American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I have used AHS on two occasions so far and both times and both were handled expertly and the services from both companies were expert, courteous and determination to complete a repair to my satisfaction. I would highly recommend AHS to anyone seeking this kind of protection of their property and I believe will be completely satisfied on the results.
The good part is that after paying our $100 a contractor was assigned quickly and called us. He recommended a new fridge. The bad news is that once he makes this recommendation the process is totally opaque. Online it just says that your service request has been completed (because the contractor has done his part). But I still don't have a fridge and hold times for the new appliance purchase numbers are > 4 hours. You've got to think they could reduce that if they wanted, it seems intentional to avoid paying out. Sketchy company practices.
I am sitting here waiting for follow up on my request for an update on my Dishwasher. The service provider that was dispatch was very professional and had serviced the unit before. He analyzed the problem and informed us that he would send a request the unit be condemned due to age and cost of repair. He indicated that we should hear a finding from AHS in an hour. He then said it might take a little longer due to Covid19. I waited a full day and then called him to verify they had submitted the condemnation. He said he had but he had not heard a reply. I then went on line and could only find a customer service phone number as a way to contact AHS. Calling I was told the wait time... Read More
We had this service, and they sent out a service company who was unlicensed and uninsured! We found this out when they inadvertently cut the water line to the icemaker resulting in $10,000 damage to our home. When we called AHS after finding out the contractor they sent was unlicensed and uninsured, their response was it wasn't their problem or job to ensure the contractor is licensed and insured!
AHS has the worst possible customer service - that is if you can get a hold of them. I have been trying to get my refrigerator taken care of for a month now and there is no way to talk to anyone or find out what is going on. I have been on hold for each call for at least 2 hours each time. This is the worst service I have ever had. This is no more than a scam.
The contractor arrived at the specified time. After checking our refrigerator he determined that the issue we had was UN-repairlable. He submitted his report the AHS and within 3 days we received an email about our options. We selected a cash payout from their web site. It indicated that we would receive the check in 10-14 business days, and we had to send them a sales receipt for the new refrigerator. The only problem is there are no instructions on how to send them the receipt. Nothing on their web site, etc. I attempted to call them but after an hour of hearing "we will be with you shortly" I finally gave up. Will try again and see what happens.
Up until recently, contractors selected by AHS have performed average quality work. Unfortunately, the contractor selected by AHS to repair a blocked bathroom sink drain line on 7/7/20 refused to perform any work (drain line needed to be snaked with an auger). He stated he could not perform any work because the sink trap had been removed. Note: No blockage existed in the piping between the sink and the drain connection at the wall. This confirmed the blockage existed further down the drain pipe behind the wall. Since water had backed up into the sink and was leaking from the threaded drain pipe connector going into the wall, I HAD to remove the sink trap in order to 1) stop water... Read More
They use shady contractors who will take too long to fix things then it should! Took 6 weeks and two companies to fix a gas dryer
I was happy to have a actual GE Tech to repair my built in GE Microwave.
Great experience. Fast arrival and they also fixed my issue very quickly . Appointment process is very easy online
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
