American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I requested to have someone come out and do a yearly check up on my HVAC unit. The service company that was sent out was fabulous. He told us more about our unit then we knew. He was polite and professional. A+
DO NOT USE THIS COMPANY
This company has the worst customer service. They have no chat or email to communicate you have to wait on the line for over an hour to get someone that can not help you. It is impossible to cancel your service. No refunds then they want you to pay a $62 cancellation fee. You have to follow up on everything they are no proactive at all. I wanted a second opinion, and it has been two weeks and they say they have to get a response from the 1st horrible contractor that is not responding. So, I am going with my issue not being resolved.
My dishwasher broke on June 15th. I am writing this review on July 17th and my dishwasher is still broken. Twice the appliance contractor has come out and has not been able to repair my dishwasher. I have called AHS at least 7 times, always on hold about an hour. They say every time they will call me back that day with an update and never have. I have told them I have been told I'd get a call back before and no one calls me back. The individual says they are different and will call me back - I've heard that now 7 times. I ask to speak to a supervisor, they put me on a longer hold only to come back saying the supervisor is busy but they will call me back - still no call back. Furthermore,... Read More
We've moved into a 20 year old home. Have used American Home Shield on a variety of issues and they not only have saved us money but also have taken the search for finding the best help out of our hands. The craftsmen and repair personnel they have sent have done fantastic work to keep our home in tip top shape!
Our AC stopped cooling on July 5and I contacted American Home Shield for service that day. Temperatures are in the 90s and my husband is a disabled veteran and I am a heart patient. A technician from Cool, Inc. did not come out to diagnose the problem until July 10, saying that it was the compressor and "the office will call you". No other explanations or what to expect next. By July 13 when we had no further contact I called American Home Shield and was told that the technician had not yet submitted a diagnostic report, and this usually takes 24 to 48 hours after the home visit. I was promised a follow-up call, but by July 15 there was no further contact. I am currently on hold (now... Read More
Your customer service is terrible. Wait times of over an hour to get service are normal. So now you have not fixed my A/C in three trips thats 6 calls to AHS all over one hour in length. Ridiculous. There are just too many choices in the home warranty business to treat customers like this. I will be leaving when my contract expires. Dr Millar
I have been trying to have my refrigerator fixed for 2 months now. AHS sent me GE to fix it. They were the first problem. They took 2 visits and five weeks to accurately diagnose the problem. Once I got through that disaster, I now need a part that is no longer made. This entitles me to a new refrigerator. GE says they have submitted all documentation of this to AHS. AHS says they have not received the documentation from GE. Neither company will provide me with an email address to submit the forms or a phone number to directly put them in touch. Every time I call either company there is a 1 hour wait time. AHS has guaranteed I would receive a call back now 3 separate times with no... Read More
Awesome and quality service providers! They’ve been my default since 2010!
Highly recommended!
TX
I been having a problem with my AC unit almost 2 weeks ago. AHS send A&R and all this tech wanted is to sell a new AC unit. The tech came on Thursday morning, July 2, 2020 by 5pm the AC broke again. A&R was contacted, but they stated AHS should send a request. But the tech and this is what all the AHS have stated that the tech stated that there was no mecanico problem. So since Friday july 3rd we have been calling AHS almost every day. But their call center in Phillipines are all "inept" they all say the same and until TODAY July 13 no other tech has shown up, nor a supervisor has called. I need someone to call me ASAP. I'm current in my Insurance payments I demand service, attention... Read More
Efficient and helpful. Technician was knowledgeable and fixed the problem. Gave us suggestions.
Top Rated
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
