American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Long wait times for reps. No supervisors to speak to. 50-60% chance or more of terrible vendors. Calls not retuned by vendors with AHS doing nothing about it. Clearly overspending on marketing / on being called “the best Warranty Company”, with no attention/ funds going to educating reps or getting stellar companies to work as vendors for them. I would NOT recommend this company at all. On-hold wait times are over 1.5–2 hours Every time and that’s per phone call. Then calls get dropped. Then call again. No call back line. 2 full days of calling and Direct M. via Twitter and they have not reached out. I have been a loyal customer with 2 properties under contracts with them for few years.... Read More
Worst possible company and customer service. - minimum 1 hour (consistently) waiting to get hold of a customer service representive - took 40 days to reach a diagnosis on the fridge - The contractor specifically told me that he would recommend replacing it. But when that diagnosis reached them, the diagnosis changed to "we are not able to fix, go to another company" - Asked them to go talk to the contractor company, and resolve this. The customer representative didn't want to. She gave me the option to either wait for an official mail from them (saying to go to another company), or go with another company right now. - Also, the contractor company was just not professional, being late... Read More
WORST SERVICE EXPERIENCE EVER. SPENT 7 HOURS on phone calls with them. I had an issue with HVAC system. Vendor came out and said there is nothing wrong, a couple of hours later the system is still not working so I called that back for a follow up. Now they say the compressor is not working and the entire system needs to be replace that will cost $9,000. The report they filed with AHS said its only the compressor and AHS will only cover 300 and I have to pay 1,500 for R22 plus another 2000 for the compressor. In order to get a second opinion I have to pay 100 service call fee. This was not brought up until 4 days after the report was filed. They gave me a run around every day by saying I... Read More
Not worth the headache or the time I have to deal with AHS. I've purchased the ShieldPlus product for 2 years and so unhappy with both the service and coverage for my rental property. I had to pay an extra $4k out of pocket because the vendor they sent didn't know or refused to shut off the water to work on fixing a leaking shower faucet. As a result it damaged both floors in the time it took to get things worked out. Don't recommend buy and I don't plan to renew. No one has followed through with us to make sure things are right. The representatives seem powerless to do much. More recently I submitted a claim to get a washer repaired it was submitted on 5/18 and only until 5/31 did I... Read More
Selected AHS for home warranty on new to us home. House inspection can only check so much. AHS filled the gap in inspections. Sure enough AC heat pump could not be adequately tested during purchase and operated poorly the first hot day. Contacted AHS and they quickly had someone come out. Cost was a fraction of repair would have been. Well worth the purchase.
My kitchen exhaust fan stopped working. I put in a claim with AGS. They very quickly assigned a local repair company, who were prompt in coming to check the fan.
The appliance repair company determined that the fan could not be repaired and that AHS would arrange for a new replacement fan.
Instead of doing this, AHS closed the repair claim. I have not been able to reach them to try to get this resolved despite several attempts.
I also had a repair needed on the stove which they closed without action.
VERY DISAPPOINTED IN AHS
I have been an American Home Shield customer for several years. I normally am pleased with their service. This past week, I had an issue with my newly installed A/C unit. I called the company that had installed it and they sent a service tech out the very same day after I explained that my daughter is 9 months pregnant and that it was very hot in the house. They came out and realized that the problem was not in the A/C unit itself, but in the power switch that the unit was attached to. They said they could replace the switch right then and there. I thought about contacting AHS for a electrician to come out and take care of it, but knew that it would be a couple of days before they... Read More
NEVER EVER EVER AGREE TO PAY THE SERVICE FEE AHEAD IF TIME. YOU WILL DEFINITELY REGRET IT I PROMISE YOU IF YOU CANCEL YOUR SERVICE CALL THEY WONT REFUND THE FEE. YOU CAN DISPUTE IT WITH YOUR CREDIT CARD COMPANY AND EVEN AFTER YOU WAIT THREE HOURS ON THE PHONE THERE ISNT ACTUALLY A TRAINED HUMAN TO FIX YOUR ACCOUNT BUT THEY WILL CONTINUE TO SEND OUT DELINQUENT EMAILS THIRTY SIXTY DAYS LATER SO PLEASE ONLY PAY AT THE TIME OF SERVICE BECAUSE AS WE UNFORTUNATELY KNOW ONLY TOO WELL THAT MAY NOT HAPPEN FOR MANY FAYS AFTER YOU ACTUALLY REQUESTED SERVICE
0 stars can’t fix anything or when it comes time to replace they don’t do it
Best Company ever. Have continuously provided excellent service by professional, courteous and competent service companies. I recommend AHS to all my friends and family members. My daughter's a realtor and she's recommending AHS to all homeowners.
Top Rated
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- No Age Limits on Covered Systems & Appliances
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