American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This warranty is worthless. I had a (covered) washing machine fail. The technician who came out said that it was due to old age and simply worn out--he was surprised it lasted as long as it did. But the technician's business office said that the failure was due to "overloading the machine." I got a second opinion from another contractor, and the technician said the same thing--just wore out after 20 years. He was surprised it lasted that long. But that contractor's front office doctored the report to claim "customer abuse" so that AHS wouldn't have to pay a claim. The contractors rely on these inspection referrals from AHS, and if they recommend repairs too often, this source of... Read More
Make sure to read your contract before signing, so many things they do not cover that will cost you more money. It takes days to get a call from the contracted party and then another few days for them to fit you into their schedule, turnaround time is horrible. Also the people they contract out for the work have go to be the worst companies to hire because things never get fixed properly. They must be deleting negative feedback or filling in their own positive reviews because the ratings show far to high and I have seen them have lower stars and then have 5. I do not recommend this company and canceled my service today!
worse company for any repair they make you wait for 4 days to send plumber so he can tell you clogged is not covered and broken valve is not covered. so you have to pay for us just showing up to tel you that nothing is covered . i would ever use this company. just save your money and pay directly to plumber to fix your issue its cheaper and safer.
Terrible experience trying to get A/C repaired, 4 contractors 12 days none did work kept kept A/C side needs plumber and plumber said A/C, calling AHS customer service and escalation for 6 days still not resolved, tenant threatened to move out had to hire 3rd party non AHS contractor in California. I can't recommend anymore. I was also charged 2 service fees with no attempt to repair, each contractor reports "not my job." Still no A/C during hottest time of years. What would you rate??
Very disappointed in my service. Customer service sucks and there is no resolution to my problem.
Stay away from this warranty company have been dealing with ac issues since July and still is not fixed and was told i had to pay contractor first then get reimbursed within 3-4 weeks now its been over 2 months no ac and no reimbursement from this company was given another email to send paperwork to and still no response. I see on Facebook that im not alone in this struggle. I have a 60 yr old stroke victim that can not be in the heat . Texas heat this summer has been in the triple digits. Still no help from american home shield but the enjoy taking my monthly payments out of my account . I live in Texas heat can kill people.
Shame on this company for taking advantage of disabled people
I have always had issues getting AHS to cover any repairs. Its always some reason or another its not covered. Dont waste your money on this company
I have had so many bad experiences with their contractors. My most recent experience is in middle of July 2019 my clothes dryer went out the contractor that AHS gave me , i had to wait until first week in August before a contractor would come out to fix it. I keep calling American home sheilds injuring but all i got was bad customer service- they hung up on me several times and they would not let me speak to a supervisor when i requested it an gave me the run around badly. the first contractor that finally can after his vacation the first week of August put a new part on the dryer it worked for a week the it stop working again. i called AHS they sent the same contractor back this time... Read More
American Home Shield is a poorly ran company! I went with this company for four years. They started out as a 5 star rating, now barely holding a 3 star rating, I believe. Them claiming to be a 5 star company is bogus. Watch-out for companies tooting their own horn! The only five star companies are "Choice" & "Select." I had paid AHS over $2200 in four years and used the service twice. They lied about fees to me and when I actually received there contract. Nothing was true! The representative lied about my service fee dropping from 125 to 100. All lies! When I called them to speak with a supervisor, they denied me that right. I told them as a accountant, I've never be refused... Read More
This used to be a really good company and covered a lot of items no questions asked. I recently have had several issues from not enforcing the contract (denying a claim) to the inability to have an intelligent conversation on the phone and be able to talk to the right person. They are also not the cheapest anymore. It's too bad to see a good company go south but I would not recommend this company any longer.
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
