American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Make sure you read your contract and ask what is covered because there is so much not covered. We had to have our AC fixed but the part needing to be replaced was not covered so that was over $300 out of pocket. Then our water heater needed replacing because it is leaking and most of it was not covered so it was over $700 out of pocket. After talking with other home warranty holders we will be switching because there is much better out there.
I have appliance insurance with American Home Shield. On July 31 I paid an additional $106 for a technician to go out to check the dryer because it was leaving orange marks on the tenant's clothes. I was advised that a part was being ordered, however it never arrived. I called on August 21 to find out what was going on (they never got back to me after the service call). Apparently the home warranty company declined the purchase of the part. The drum of the dryer is rusting which is causing the orange stains. Due to some small print in my contract, apparently this falls under "cleaning of an appliance" and is not covered under our warranty. I spoke to a supervisor and then a supervisor's... Read More
I have been a policy holder with this company for several years. When I called to cancel I was charged over $50 dollars for a cancellation few. Never was I offered a better plan at a cheaper price to stay, like most companies do for their loyal customers. I was paying almost $80 a month and $75 for a service fee. My contact did not start out like that. It gradually went up over the years which is the main reason I left! Now I am glad I left. But I am still amazed that a better plan was not offered to keep my business. And to top it off now that I think bout it, the service calls over the years have been below standard. Never a immediate repair, and horrible after hours service... Read More
Hello,
I recently put in a claim when I had a shower leak, and the contractor provided by American Home Shield told me was done for the day and could get to me within a week. I asked if they had an emergency plumber on stand by and company (Accurate Plumbing) told me no . The leak was so bad, I had to turn my main water off to my home. I proceeded to call AHS several times that day, with no avail to fix the problem. I hired my own plumber since it is 120 degrees where I live and have two young children, and I could not be without water. I am very dissatisfied with AHS service, their customer service is rude and try to speak over you.
They do not even deserve a star. I filed a claim a month ago and I am given a run around promising to contact me if the authorization is approved. They religiously take money out monthly but response to claims is very poor. Til today my request is still pending. Why carry the name American if you cannot live up to expectations? Who are the owners? Be humanitarian by practicing good customer service at least.
This is a rip off company very bad service they send someone to my house that rid me off it was a company out of Glendale, Ca called Right Tech Heating & Air Inc. That America Home Sheild sent them to my home and they wanted $622.00 to fix my air conditioner and they did not Call AHS for the approval they charge me for part and maintenance and when they left my air was not fix. Rip off is what I received please do yourself a favor don’t go with this company America Home Sheild.
Stay AWAY from this company. It’s a scam. They have very skilled sales representatives that will make you buy the contract. First of, i had a claim for my water heater. They hire the worst companies to do the service. The plumbing company never showed up in the 3 hr window provided (9-12), i called at 1205 and they said Oh the technician got cough up with a previous call and " IF YOU WANT WE CAN SEND ANOTHER ONE AT 3 PM". I was so mad, and told the lady that they had no respect to time and the least they could do is call to let me know as i took a day off and had so many things to do. After the technician came, looked briefly and recommended replacement of both water tanks, AHS wanted me... Read More
I have gone round and round with AHS social media representative. To try and make a very long story short, our microwave door handle is loose and molding cracked and intermittently tripped the breaker . 1st tech said it was caused by excessive force. When I got the call denying the claim, I asked for a definition of excessive force, no answer. However, they sent 2nd tech out. My mistake when he was there I asked him to explain to me what excessive force was to an old microwave installed above the stove. He had no answer, but checked electric connection and stated that the door being loose sometimes didn't make the right connection and when used for a longer time would trip breaker. Since... Read More
We have been customers for several years now. This past year though has been terrible and we are going to cancel. They send sub-par repairmen, everything we have had repaired in the past several months has had to be done AGAIN. Don't even consider this company.
I’m an American Home Shield customer who purchased Shield Complete coverage. The purpose of this email it to share my experience with the level of service provided by American Home Shield. My initial request for service was initiated July 31st and the repair company showed up August 1st to repair a dishwasher. During the visit they disassembled the dishwasher and left with a note that a new part was needed. Since that time the repair company Battle Born Heating and Cooling has been completely unresponsive to requests to complete the repair. Not only is it frustrating that such a repair company is unresponsive, but American Home Shield was equally unhelpful. Each time I have been in... Read More
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