American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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Cash in Lieu. My water heater went out in April 2019, as it was covered by my AHS warranty I filed a claim. But because my water heater was a discontinued model AHS offered to reimburse me (cash in lieu) for the water heater and I would be responsible for getting another water heater and getting it installed. I did that in May 2019. They required that I send them the receipt which I also did in May 2019. As of today I have yet to see this "reimbursement". They claimed to have sent a check out in June...never saw it! They did an investigation and sent another check in July...still haven't seen it! Now they're saying that it may take up to 21 business days and then if I haven't received it... Read More
This company definitely has FAKE REVIEWS!!! BE WARNED!! I bought a home a year ago and EVERY time I call home shield they say "oh we don't cover that part on that item!" They are a big SCAM! I'm reporting to the Better Business Bureau as well. It costs $75.00 EVERY time someone comes out, even if its the same plus monthly payments to this company, then they tell you conveniently enough for them, that part is not covered! So basically this company is costing me more money, than if I didn't have a warranty at all!
AMERICAN HOME SHIELD CALLED WILCOX PLUMBING AND THEY CAME OUT FOR MY ELDERLY PARENTS. THEY TREATED THEM WITH RESPECT AND TOLD THEM EXACTLY WHAT WAS WRONG AND HOW THE PROBLEM NEEDED TO BE FIXED. WE WILL DEFINITELY CALL ON THEM AGAIN. THANKS TYLER!
I've owned properties since 1989, many with a home warranty. In the past, I've had AHS, as well as others. If you have 5 minutes, I recommend reading what I have written - it will save you money. I was convinced that I should transfer my warranties (three policies) to AHS, which I did back in March of this year (it's August now). I haven't made one claim, but I had a hot water heater issue and I wanted to know what the insurance would cover. The rep came on the phone and she had a pretty thick accent (from out of the country). She was nice, but she made numerous errors trying to enter my information. When she finally pulled my account up, she told me that the house did not have... Read More
Poor communication with your underwriter. Language barrier. Contractor and amount paid out off pocket and the amount we paid for a Year cost more than if we had it done ourselves, and less headache.
Save your money. They will do and lie about anything to get out of paying a dime. Over a month in and an AC compressor goes out in the middle of the summer in Texas and they claim it was preexisting so that they wouldn't have to cover it. 3 other companies including the one that replaced it said it just froze up and there is no way to have a preexisting situation unless you're standing right there a few seconds before it freezes up. Crooks, along with the puppet they sent out to "evaluate" the situation.
Save your hard earned money.
Do Not Purchase! They will deny your claim as a pre-existing condition! I placed a claim for service for my air conditioning unit. I was told the unit had coverage. I paid a $100 service fee and the technician told me he tested the system for leaks. He said that the leak test came back inconclusive. He said that the Freon most likely leaked out of the evaporative coil and I would need another one. I waited 6 days, hadn’t heard anything so I called American Home Shield. They told me my claim was denied because this was a “pre-existing condition” that I knew nothing about. She told me that this fell under “undetectable pre-existing co dictions which are defects or mechanical failures” that... Read More
Stay away this company is a scam. They will muscle up contractor to change their diagnosis to avoid them to replace your appliance
I am a customer of American Home Shield I wished I never heard or had to deal with this company. I called to have repairs done for my plumbing, and I payed the $75 fee. They sent out plumbers that walked around my yard, and never looked into my pipes to understand my stoppage. Called the company back, and said it was tree roots. So they told us they will do the work , but not through American Home Shield. I called Atlantis Plumbing for a 2nd opinion, they looked into our pipes, and said they needed to be replaced due to the age of the pipes no tree roots was the cause of the stoppage. They did the work, and now American Home Shield will not return the money I paid after the told me to send... Read More
The biggest ripoff Company I have been waiting over 2 months to get get my E Vac swamp cooler fixed
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
