AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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Don't ever pick them. They may have the cheapest price, but you pay for it. They literally cover almost nothing and everything they do cover has limits and exclusions.
Please pick someone else. I have never been more frustrated with a company, and the problem is on our first house we had one guard and they were such a good company. This time I wanted to save a couple of bucks. Worst mistake ever.
Their employees are also incredibly rude.
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Mr. Jordan,
We are sorry to hear that you are not satisfied with your coverage. With any company we have covered and non-covered items. I have included a link to your previous company, they have covered, non-covered and limits on items. One guard would have fully denied this request due to no maintenance.
https://www.oneguardhomewarranty.com/wordpress/wp-content/uploads/2016/12/Home-warranty-and-service-plans-Texas.pdf
"Not Covered: Filters, clearing of condensate line stoppages, recharging of refrigerant,
evaporator/indoor coil cleaning including acid cleaning or unclogging services required
to correct problems related to the lack of manufacturer-recommended maintenance (filters
must be replaced monthly)"
It is industry standard to have limitations as we are not a product of insurance. That being said I do see your AC unit was above its useful years with no annual preventative maintenance if maintenance were preformed as stated per guidelines the full cost of repair would have been covered. It is important for you to meet your obligations to ensure the membership works to the best of its ability.
Since you have been a member now for several years I would be happy to do a one-time goodwill increase of payment to $345.00 additional to the $180.00 you received to cover the estimated cost of repair on the unit.
This service is incomplete; the technician was unable to correct the issue and a new appointment with technicians able to complete duct work was supposed to be scheduled. Instead, my Service Request was closed.
This Service Request must remain open until fulfilled.
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Please reach out to AFC Home Club, we have contacted you and left a message. Your AC request was closed because we opened a new request for ductwork as they are separate items and already have a technician assigned.
Was very miss informed on what they actually cover. Was basically told what I wanted to hear just so I would buy there warranty. Would definitely not recommend them to anyone I know honestly. Supposed to have a $60 service fee, that ended up costing me over $200 out of pocket. Save your money or buy from another company. Learned my lesson for sure.
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We do not reflect that you are a member with AFC Home Club, nor can we find an account for you. Please reach out to 855-613-4555. Thank you!
The contractor showed up 2 hours late.
The contractor wanted us to take off work again for them to come back and make a 15 minute repair.
The contractor acused me of being abusive after he told me we were going to have to take off again.
I expressed to him strongly that this was not satisfactory base upon his track record of being tardy. I at no time cussed him or abused him. I feel that as the customer I have some right to express my displeasure with shoddy performance. I will continue this conversation with the BBB.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Please be aware while we try everything we can to facilitate a good response from a technician we can not control them as they are not an employee of AFC. We offered to get you a second opinion at no cost but you refused. At this point please advise AFC of what would work best for you. We have flagged this technician due to his tardiness to your home. Thank you for your time and feedback.
Don't buy this policy! Went with the Platinum Plan and had coverage on my well pump. After coming back from vacation, found we had no water. Called America's 1st Choice and was told I had to wait 24-48 hours to get a technician assigned to my case. Was told I could have a tech come out and diagnose the repair, even asked the representative that sold me the policy if there was someone he could recommend in my area, which I was told he knew no one in my area. Cost of replacement pump was $1,799 and today I was told the warranty would only cover $250! This company is worthless would be better saving your money for any unforeseen home repairs.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
We do not reflect that you are a member with AFC Home Club, nor can we find an account for you. Please reach out to 855-613-4555. Thank you!
I bought America’s 1st Choice Warranty because I read the reviews and believe that is good Home Warranty. I paid in advance for whole year.When I got my Agreement with them I was very surprised that I am not eligible for first month of services and second month company will pay only $150, than fourth month when I called about the water leak from my AC filter they said that they didn’t cover it.They were guessing that I have leak because I AC filter is dirty or my drain pipe is clogged. I told them that already check all those things and everything is in good stand but they denied any services for me.I am canceling my service with them and hope that nobody have my experience.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Mara,
We are sorry to hear that you have not been pleased with your experience with AFC Home Club. Please be aware we do provide all guidelines upfront for your review and they are online for your ease of review prior to purchase. Each member also receives their own account reps to go over any questions that may arise yours is Luke. It is industry standard that HVAC water leaks are not included for coverage as they are maintenance items. We still try and support you with troubleshooting when an item it's a maintenance item but Home Warranty covers mechanical failures. With some search, I have found the following information in writing on why AC filters leak when it is humid outside per your initial request.
"The most likely reason for a wet air filter is that a condensate drain line is clogged, causing water to backfill the drip pan, overflow the pan, and fall onto other parts of the system–such as the filter. ... When that happens, water can get all over the place, including the air filter."
Credit:https://bellbroshvac.com/heating-air-conditioning-hvac-blog/why-you-shouldnt-ignore-a-wet-air-filter-what-a-damp-filter-means-for-your-sacramento-home/
Once you have a professional opinion you are welcome to send this over with proof of annual maintenance and we will review this for goodwill. Thank you for your time.
K. Lewis
AFC Home Club
I bought America’s 1st Choice Warranty because I read the reviews and believe that is good Home Warranty. I paid in advance for whole year.When I got my Agreement with them I was very surprised that I am not eligible for first month of services and second month company will pay only $150, than fourth month when I called about the water leak from my AC filter they said that they didn’t cover it.They were guessing that I have leak because I AC filter is dirty or my drain pipe is clogged. I told them that already check all those things and everything is in good stand but they denied services for me.There are many other reasons why water is leaking from AC filter.I am canceling my service... Read More
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Mara, We are sorry to hear that you have not been pleased with your experience with AFC Home Club. Please be aware we do provide all guidelines upfront for your review and they are online for your ease of review prior to purchase. Each member also receives their own account reps to go over any questions that may arise yours is Luke. It is industry standard that HVAC water leaks are not included for coverage as they are maintenance items. We still try and support you with troubleshooting when an item it's a maintenance item but Home Warranty covers mechanical failures. With some search, I have found the following information in writing on why AC filters leak when it is humid outside per your initial request. "The most likely reason for a wet air filter is that a condensate drain line is clogged, causing water to backfill the drip pan, overflow the pan, and fall onto other parts of the system–such as the filter. ... When that happens, water can get all over the place, including the air filter." Credit:https://bellbroshvac.com/heating-air-conditioning-hvac-blog/why-you-shouldnt-ignore-a-wet-air-filter-what-a-damp-filter-means-for-your-sacramento-home/ Once you have a professional opinion you are welcome to send this over with proof of annual maintenance and we will review this for goodwill. Thank you for your time.
I’m disappointed with the service. From the AFC every time I call, I have to wait on the phone for a long time to get to talk to someone. From the technician, the company never called me back to confirm the service. When they finally called, they told me the technician will be there in 15 minutes. My husband had to run back home and cancel his other appointment. How we supposed to know so we can stay home for them.
Eric from Integrity Air worked one and a half hours trying to get air conditioning to work. He changed a fuse but let me know it may be a temporary fix. Made recommendations to replace blower limit switch.
I will call you if I need an additional service call.
Maria Robinson
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Thank you for your feedback, just let us know if you need any assistance.
I am shocked at how you can take people's money for years and then when they need an item repaired offer a pittance. With the outright fraudulent sales process, it amazes me that your company hasn't had charges filed against it for deceptive business practices, fraud or similar. I look forward to fighting AFC for a full refund of all premiums and legal fees.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Mr. Baker,
We apologize that you are not satisfied with your membership. Please be aware we show we have serviced your home for 2 years and paid $900.00 in services to you from 2018-2019. Unwittingly as much as we wish there could be blanket coverages on homes it does not exist, at least for the yearly premium that Home Warranty companies charge. All companies in this industry have guidelines and limits, there is no coverage besides a property management company that can take away 100% of the homeowner's responsibility. Please be aware we are acting in good faith and have not gone outside of our approved guidelines of coverage. If you wish to cancel that is your right and the refund will be by guidelines as none of our plans are locked in. Thank you for your time and we wish you the best.
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