AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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very thankful for everything you all have covered for us! otherwise we would be without working pipes/ac!
Very easy claim origination and processing . Into my 3rd year and will renew for sure.
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Thanks for the feedback Richard we look forward to servicing you for years to come!
Overall, the service has been very good. However, this was my first time having to really utilize the service, as I had an after-hours emergency plumbing issue. I was I initially told that $40 of the service fee was refundable, but after my claim was reviewed, I was told that I was not eligible, since it was an “after-hours” service charge. I don’t know why that would matter. I would have gladly waited for any AFC Home Club refereed technician, but couldn’t, as my entire plumbing system was no longer operable. I do appreciate the speed in which my claim was reviewed. All of the service representatives were friendly and informative. Overall, I am still happy with my choice of this... Read More
My first experience using the warranty has not been a good one. The first issue was the lack of vendors. I called for an issue and after three days, the company was not able to find a vendor to come out. I finally had to find my own vendor and had that approved. The vendor came and gave an estimate for the work which apparently was higher than what I had paid into the warranty, which was not made clear when I signed up. I was told I would be responsible for the entire amount of the repairs. I spoke with the vendor, who redid the estimate and brought it down considerably. The new estimate was less than the amount I paid into the warranty so should have been covered. I received a call from... Read More
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Latia,
We apologize that you were unhappy with your service. I do show record that you were informed that technicians may not be available on the weekends and you declined to obtain your own technician, asking for us to assign. We are transparent about the service and what you can expect. I show your repairs were paid in full as we were able to negotiate a better rate for you on a brand new unit. Hopefully, you are happier with your next service and we have notated your account of this feedback.
Called about two weeks ago about a plumbing problem. They sent out a contractor and that took another week. I paid my call fee of $75. Guess what the problem is worst today.
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Mr. Taylor,
I see that you spoke with a supervisor and we have refunded your service fee. We apologize that you were not satisfied with the plumber but you can always reach out to us directly concerning this and we will make it right. I see you will be sending over the second opinion when you come back into town. We look forward to servicing your needs and appreciate you working with AFC.
The process is unwieldy and takes too long. I got an email message telling me to have the service tech contact AFC while he was at my house, but a representative who called me before the appointment gave me the opposite instruction -- the tech doesn't need to call. I had the tech call anyway and he got approval from AFC to order the part and schedule the repair. Then I got a phone call and multiple emails from AFC 5 days later telling me that my service request was in process (even though it had been approved and confirmed). It remains to be seen whether I'm going to be out of pocket any more than the original service call so I reserve judgment on the quality of AFC's warranty.
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
AFC is requesting that you update your star rating.
The technician called on 7/24 to advise that the parts needed to be ordered. We requested the place the information in our online portal to review parts. AFC found that we could get the part needed quicker if we ordered it.
We ordered the part and the technician called the member to schedule an appointment to install. All services are covered on this request 100% by AFC Home Club which we just informed the member of at 1:54pm EST today.
As for the process, we are an administrator and cannot help if there is a delay with technicians available on nonemergency items as we are a requirement to send brand certified technicians and not just anyone to work on Thermodors. We find the average member is happy with the excellence of service and follow up but we can notate your account if you wish to not have followed up preformed. Thank you for your time and we look forward to your updated rating.
Be for discriminative of repair personnel. We had dome issues with AB Appliance.
All representatives were very helpful and responsive. Appears to be a strong team atmosphere as I communicated with several different representatives and all were up to speed on my claim so there was no reiteration of the issue. Also, my claim was honored even though I had a misunderstanding about the terms of the warranty which could have possibly dis-allowed my claim. Big thanks to AFC for being so understanding and taking care of us!
Lousy customer service. Poor communication. Does not live up to contract. Could not provided a repair service. I had to find one and submit a bill. Pays MUCH less then repair/replacement service cost. Will be canceling my contract in the near future. Completely dissatisfied. Will be filing a complaint with the BBB
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Mike,
I show that we paid the full cost of repair for your Microwave unit. The Well request we asked for additional information on age as you disputed the age given by the technician. The document submitted previously by you had no age on it. Please supply that information and we will be happy to review, thank you for your feedback and we hope to resolve this quickly for you.
Even after explaining the date that I would be able to Re new my services I was contacted way too many times. I gave a specific date of the 12th at the latest that I would re new my services and I was contacted every day for a week until then. Also every time I was contacted by Conor he continued to try to offer me deals that I told him I didn't want because I couldn't afford to pay 3 years service. I could only afford to pay for the one year renewal. On the day of renewal I called, which was fine And still he asked if I wanted to pay for 3 years. Then apologized saying that he got myself confused with another person names Marlene because both of our names start with and M. I decline... Read More
AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Madeline,
We apologize that you were unhappy being contacted 3 times concerning renewal. We feel it is our duty to contact you as to not let your coverage lapse but if you gave a specific date on when to contact that should have been notated. We are pleased that you choose AFC for another year and have notated your account to only contact you once concerning renewal next year. Thank you for your feedback.
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