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AFC Home Warranty Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.

Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
 
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How is AFC Home Warranty rated?

Breakdown

3.5/5
Transparency
3.5/5
Claims Processing
4.0/5
Coverage Options
4.0/5
Additional Benefits
4.5/5
Customer Experience

Overall Rating: 3.9 / 5 (Very good)

America’s First Choice Home Club's in-house service, online member portal, and overall track record make it stand out as one of the most comprehensive home warranty companies.

Their uniform service benefit cap, especially, indicates that AFC is a company that aims to simplify what is normally a very complex service.

Both their generally positive online reviews and their lower-cost, flat-rate service fee make them an excellent choice for a home warranty.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Term Benefit Limit
$10,000
Typical Appliance Benefit Limit
$2,000
Typical Systems Benefit Limit
$2,000

Coverage Options - 4 / 5

AFC Home Club’s hybrid policies cover many of the same systems and appliances as its competitors.

Notwithstanding the lack of included specialty items, a good benefit is their user friendly, every-item service cap of $1,500-$2,000. HVAC systems are subject to no coverage caps, which is a great addition for the company.

AFC Home Club only covers issues that arise after they begin providing service. Exclusions covered in the below link refer to AFC's Platinum plan, which is the most comprehensive.

Exclusions in other plans will be the same as Platinum covers all items one might find in other plans.

What does AFC Home Warranty cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
  • Sump Pump
  • Septic System
  • Hot Water Dispenser
  • Pool & Spa
  • Tankless Water Heater
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4 More

Exclusions

For a full list of AFC Home Warranty exclusions, check out this page.

Contract & Price

Contract Details

Annual Premium
Starting at $395
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3.5 / 5

AFC Home Club’s base-level contract’s annual premiums begin at $395.

In addition to a personalized quote calculator and sample contract available on the website, a 30-day refund policy is guaranteed, as is a pro-rated version after that period.

The sample contract provided here refers to AFC's Platinum plan, which is its most comprehensive coverage. To see the contracts for the other plans please visit the company website.

Not only is their contract available on their site, but they have a page dedicated to explaining in detailed, user-friendly language exactly what is covered for any give item.

Sample Contract

AFC Home Warranty provides a sample contract for potential customers on its website: AFC Home Warranty Sample Contract

Cancellation Policy

Customers can cancel the policy any time for any reason for a pro-rated refund. If AFC cancels a customer for non-payment, though, no refund is due.

New members may cancel within the first 30 days of the order date for a full refund of the paid membership. After 30 days, the customer shall be entitled to a pro rata refund of the paid membership fee, less any claims paid or time used in membership by CRAST, and a $75.00 cancellation fee.

Claims & Service

Claims

Service Fee
Service fee is dictated per your Declaration Page
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
Any Contractor

Claims Processing - 3.5 / 5

AFC Home Club's service fees of $75, $100, and $125 keeps them competitive with comparable companies in the industry. Its 30 day waiting period is fairly standard.

AFC allows customers to work with out-of-network contractors of their choosing.

However, they do have to be licensed, bonded and insured. AFC only requires maintenance on HVAC systems in the first year of the contact.

Moreover, if a claim is filed before the 30-day waiting period has expired, the maximum payout amount is limited to $150.

AFC Home Warranty Reputation

Company Details

Year Founded
2009
NHSCA Membership
BBB Rating
B
BBB Positive Reviews
31
BBB Neutral Reviews
0
BBB Negative Reviews
22
Date Collected
2017-07-26

Reputation - 3.5 / 5

AFC Home Club is a member of the NHSCA and has maintained accreditation by the Better Business Bureau since 2009.

Its B rating is supported by 31 positive reviews and 22 negative reviews.

Contact & Additional Information

Homepage URL
https://afchomeclub.com/
Company Phone
(866) 242-0629
Headquarters Address
1343 Canton Rd, Marietta, GA, 30066
Mailing Address
1343 Canton Rd, Marietta, GA, 30066
Year Founded
2009

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265 Customer Comments & Reviews

Loading Reviews ...
James F
9/18/2019
Well this time the approval process and quick repair was excellent for my dryer. It was a vast improvement over the time it took to get the washer fixed and the communication issues between AFC and the repair service. 5 stars this time!

AFC C  
Official Response

Responder of AFC Home Warranty
James, Thank you for your feedback. We are constantly working to ensure our process is quick and easy.
ribalj
9/16/2019
Seriously painful to deal with. Pushed me to find my own plumber because they couldn't source one... Then deducted $60 service fee from my reimbursement. The plumber I hired doesn't charge a service fee and I was told upfront that if my own guy doesn't charge a fee, the deduction would not apply. Pretty bad experience all around. No support in sending a resource and then later changing the pay structure to fit their interest.

H
Hiewonk
9/12/2019
Very courteous and timely . I highly recommend this company for your rental property .

A
AFC C  
Official Response

Responder of AFC Home Warranty
Thank you for your feedback!
A
Angel G
9/8/2019
Assigned plumber never contacted me. Had to find my own. Then because of wording tried to not cover repair

A
AFC C  
Official Response

Responder of AFC Home Warranty
Thank you for your feedback.
C
Celeste
9/3/2019
I joined this company over a year ago and decided to reach out and submit my request for assistant. We as customers shouldn’t have to be in middle of payments to contracted provider. I was told when the technician arrived AFC was not a good company and payments to him were not made timely. After waiting a week for service with several changes on the technician behalf , cash payment was made to provider directly because he received several answering machines instead of talking to AFC Associates. I was a valued customer with American Home shield for over 13 Years and never had this issue when technicians arrived. Although I am almost finished with making my Required 20 payments for... Read More

M
mike
9/3/2019
buyers remorse. First thing I call for, says its covered , but the fine print says its not... Great...

J
Jere C
8/31/2019
The service request for the washer was less than desirable. The business, App Tech, that was sent by AFC would have had me replace a door seal on my washer when a water supply hose was the issue. The business chosen by AFC needs to be reviewed and considered for removal as the company states one thing to the customer while stating differently to AFC. The AFC representatives were very helpful in the process with App Tech and the second opinion company, Bell's Appliance, that identified the issue.

A
Annette
8/30/2019
I split it to 50% 5 stars. AFC was great it was the appliance company I was not happy with. The appliance company NEVER called me during this whole process. I had to call them to set up the initial appointment, to let them know that the repair was approved by AFC, to see when the part was in, and to schedule the repair. The people I spoke with were nice and so was the repair guy, but I had to initiate everything. I waited days before having to call.

A
AFC C  
Official Response

Responder of AFC Home Warranty
We are sorry to hear that you had trouble with the appliance company. We have notated that on their account with us. They are not an employee of AFC but we understand it can still direct negatively on us. We have strict guidelines when it comes to how they interact with our members and we will not tolerate that. Our apologies but thank you for your feedback on them.
W
Wr
8/29/2019
I regret purchasing home warranty from AFT, America’s 1st choice. The coverage is poor. I was told that I can prepaid 3 yr for a better price and cancel any time. When I was frustrated and want to cancel, I was told that they will deduct fees for previous claim from my prorated refund. That means the premium I paid for the prior period covers no service . This is very awful and misleading deal. I will no renew and will no recommend doing business with AFC. Stay away from them is my honest suggestion.

A
Anthony W
8/28/2019
The company we left doesn’t compare to what you offer. The step by step process makes your company top notch. Getting a phone call prior to any work being done explaining everything that will happen is much different from other home warranty companies. We are 100% satisfied

A
AFC C  
Official Response

Responder of AFC Home Warranty
Thank you for the feedback, we truly appreciate it.
Our Partner
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