Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10727 Customer Comments & Reviews
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Review of Choice Home Warranty: I've been a customer of Choice Home Warranty for two years, initially attracted by an appealing deal when I purchased my new house. The pricing seemed competitive, but unfortunately, the service has been deeply disappointing. A striking example of their inadequate service occurred during a severe summer heatwave. My main A/C unit failed, and despite the urgency, it took a week for Choice to send a contractor to merely assess the situation. This delay was just the beginning. After confirming my initial report that the motor needed replacing, I was informed it would take an additional week to source the part. Frustrated, I took matters into my own... Read More
I called to file a claim today. It took 5 minutes to do this with a friendly staff member. I should be getting an email soon, setting up my appointment for my hot water heater.
The service technician arrived 3 days earlier than we'd expected and we were thrilled. He was courteous, knowledgeable and efficient. He diagnosed the issue and was very thorough and happy to explain everything to me, along with how we would proceed from here. I am very pleased with the service provided and feel confident when all is done my dryer will run like new again.
Technician came the Sunday after Thanksgiving. Choice authorized replacement of disposer. Very good!
The approval process is very poor. The tech has been out for diagnostic testing found the problem, and has been waiting 2 days now to get approval to fix my furnace when the temperature has fallen below 20 degrees. What away to handle a claim.
Signing Up for the warranty was easy. As soon as you click on the webite you will receive a phone call. Agent was pleasant and informative. I gave 4 stars because agent said she would send her name and contact number with the confirmation email. This was not the case.
The plumber has been very helpful in seeing the problem. however now we wait for Choice to decide. I hope this can be done in a timely manner. The one other time we had to work with Choice turned into a nightmare. Over a month and a half to get someone here to fix our refrigerator ICE MAKER. and at this point we don't want anyone from sears to come to our home. We had taken a day off work Sears never showed and never called!!!!! to say they weren't coming. and it's been nothing but frustrating. Month and a half out and we get a phone call saying they're on their way to our home. we were out of town. no one had ever called and given us an appointment date. truly... Read More
Very professional technician was working here. On this point he said we can use dishwasher, but this dishwasher needs to have additional repair:
dishwasher needs to change electronic board and he promised to order this part and replace it as soon as it arrived.
He was pleasant and knowledgeable and respectful of our home. It was Thanksgiving and we had family here who were cold. It was great to be able to entertain in comfort.
On Nov. 24, 2023, Rey answered my questions clearly about my eligibility for a/c thermostat replacement. Thank you Rey!
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.