Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10692 Customer Comments & Reviews
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Always prompt service and good line of providers. Thanks !
My first claim was in Feb 2016 my dishwasher needed to be replaced, i was told that a check would be mailed to me March i called no check and was told if i paid $30.00 stop check fee that a check could be sent to me, when i refused to pay the fee i was told to wait 90 days then they would send a new check so i waited. I called again in June was told check is in the mail. i called July was told check is in the mail. August 3,2016 check was mailed on today. this is the worst home warranty company i have ever had.I am shopping for a new company before my contract is up.
A/C stopped producing cool air late Monday afternoon and temp was close to 100 degrees outside Called Choice Home Warranty and had a response from a repairman in less than 2 hours. He asked me several specific questions that helped him make a quick analysis whereupon gave me some suggestions that got the unit running again to get us thru the night and he would be here first thing in the AM to check things out. He arrived the next morning as promised and his original analysis was correct after checking the entire system out. He added Freon and made a final check leaving the unit running perfectly. Nice and cool again. Excellent repairman. Would recommend him to anyone needing A/'C... Read More
This company takes your money but when it comes time to make repairs they hide behind a very questionable "policy" just one excuse after another to pay as little as possible leaving you without the equipment you have insured! I suggest you look elsewhere for a more honest company.
We have several properties and have only switch two to Choice so far. We are very happy with the speed of service and quality of vendors sent our way so far. As our other contracts with your competitor run out, we will be switching all of them to Choice. Thanks for restoring our confidence in the industry.
The request was handled swiftly by an upbeat sales representative. Within 15 mins the contractor details were emailed. Upon contacting the contractor, they showed up the next day. Contractor was very knowledgeable who understood the root cause and replaced Garbage Disposal as well as electric switch was getting affected by defective garbage disposal. Well the work flow is coming along well and contractors are knowledgeable. That definitely determines a good resolution.
Hi, I was prompted by my annual cleaning of my central air unit to find out what was actually covered on my policy. The answer I received was shocking. Choice only covers the condenser fan, not the condenser,or condenser coil! The supervisor regina nash who answered my questions because the customer service rep could not, offered to get some prices on the items choice did not cover. The price of the condenser was $700.00 and the coil was between $300.00 and $400.00! This price does not include installation of the parts. All I can say is buyer beware if you have a home warranty that does not cover these things and it will cost you about $1200.00 out of pocket what good is the warranty?
This company is HORRIBLE. DO NOT USE THEM. The technician that came to my house told me that they would not cover it, he out and right said they owe him money and out of 10 that he submit they only paid 1. Well today they call me and tell me because I have not have my ac serviced in the past 6 months they will not cover it. I did have it serviced in the past year, yet they said my contract says 6 months. MY CONTRACT does not say six months, they then told me that is what is recommended. I ask to speak with the director named Sara and I was told by the "Manager" Oscar that Sara is too busy to talk and she refuses to get on the phone and she will call me back when she has... Read More
In the middle of a HOT Summer we called in an issue with our air conditioning. Choice dispatched Air Power to our home within hours. The people from Air Power were easy to work with, professional and stuck with it until the job was done.
I purchase this protection after not having a home warranty for a few years. Don't be fooled by the lower service call fee and the promise of professional service. I received a shyster air condition repair man who's first words were " I have to charge you $125 for a diagnostic that is not covered". He so called completed the work in all of about 10 minutes. The same problem occurred less than 60 days later. Now another diagnostic, $175 plus $45 service call and guess what? Choice Home Warranty refuses to cover the repair and a very sarcastic manager told me to take up my problem with the first repair guys. Not their problem since those guys are not Choice employees. Terrible company... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.