Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10692 Customer Comments & Reviews
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My microwave oven stopped working after something shorted. I contacted Choice Home Warranty and filed a claim. They send a technician very quickly and was quoted $377.00 to fix the problem. Home Choice informed me that they had the right to buy me out and was offered $155.00. I informed them that the "built-in" cover cost more than that to replace and therefore began a month long process that has to date not been resolved. My contacts to Choice Home Warranty have lasted upwards of 67 minutes. Today I was informed that they had decided that my "built-in" was not "built-in" not therefore not covered. The technician's report clearly states it was a built-in microwave, I'm telling them it... Read More
Please do yourself a favor and do NOT use this company. If you actually have a claim that is over $200, they wiggle their way out of covering it. Then because I threatened to pull my other property, they gave me a "goodwill" gesture to keep me as a customer by telling me they will send me $600 towards my $2600 AC replacement. It was also told to me that it was "expedited". This promise was said to be mailed 6/9/2016, and today is 7/28/2016. No check in sight, and they recently said I should receive a call from someone who can help. Please. Why should I trust this company at anything they say?
My 13+ year old refrigerator stopped making ice and the motor kept going off and on. When i called Choice, i was told that the coverage did NOT include the ice maker, but they threw it in. First technician that came never got back to me and I had to call Choice again. Another tech came and said my refrigerator was manufacturing in 1983 (33 years old). Now Choice is saying I have a leak and that of course is not covered. Only thing they will cover is the motor in the freezer. I have called them several times and at this point I am tired. I would not recommend them to anyone. I am currently shopping for another company.
After years of being covered by another home warranty company and receiving mediocre service despite rising rates, I switched to Choice Warranty. Best decision I could have made! My recent service request was handled quickly, professionally and easily for me. The HVAC service company selected, CV3 Mechanical Solutions, Tulsa, OK, scheduled a service call for the following day within 30 minutes of my request to Choice. In less than 24 hours my AC was again functioning on a 100 degree day! Well done all!
Reasons working with choice is so difficult: If your Appliance needs repair it is actually removed from your home. Never able to get an adequate response time either when trying to call in or requestING an answer regarding what the subcontractor is doing with your property. Terrible communication skills and actual repair on my washing machine from time problem was diagnosed took three weeks. Unacceptable service!
THEY DO NOT COVER ANYTHING EXCEPT VERY MAJOR REPAIRS.....NONE OF THE SMALL STUFF
The CHW program provides peace of mind for all of the small repairs that may be needed in your home and some of the bigger things too. I have used CHW for a number of years now and think it’s great. The amount of items covered is impressive and the process of reporting a claim takes the hassle away from finding a qualified and reputable repair company. CHW do not cover some major very expensive parts or pieces of home equipment e.g. Air Conditioning Coils or a replacing a Hot Water Heater, but for 95% of issues in your home you will be covered. And when you are not covered at least the technician will have diagnosed exactly what is wrong. All in all, it’s worth it to never have to search... Read More
My air conditioner went up in the middle of a heat wave I went online submitted the service request. The next morning the company called came out assessed the situation order the part and return to install the part the very next day thank you Choice home warranty for a job well done I would recommend Choice Home Warranty to anyone. I recommended Choice home warranty to my family and friends and they also have Choice Home Warranty.
so far every claim I have had had been handleled correctly,
First time using CHW. Awesome experience. The communication was great and my dryer was repaired within 24hrs of my phone call, which was on a Sunday.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.