Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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Choice home warranty is extremely easy to deal with. They really care about your needs and take the time to listen. I've recommended all my friends and family to John Silva, he is well versed and the go-to person there. I think he may be a supervisor there... Not sure. 888-531-5403 ext 8399
I never do this sort of thing; however, all my issues have been resolved and John went out of his way to help us. Thank you.
We have had two satisfied claims with Choice Home Warranty. They were diligent in making sure a contractor contacted us within 24 hours to make an appointment and that we were taken care of. I am not sure why there are negative reviews. We selected the plan we wanted and knew how much we would have to pay out of pocket based on the plan we chose. We also knew that the warranty would kick in after 30 days of purchase. All this is on the website stated clearly. We are completely satisfied with the service they have provided.
This company denied coverage for the very first claim that I made. They solicited me for a year, I was already satisfied with Total protect for about 3 years not ever having a complaint but fell into the trap of trying someone else because they were soliciting and my renewal was coming up with TOTAL PROTECT which was AWESOME.
NOT only did they deny my claim, I had to pay the $45 service charge and an additional $50 early termination fee. What a rip off, this company should be put out of business.
It is disgusting that this type of crap is allowed to go.
DO NOT BUY THIS PRODUCT, YOU WILL BE SORRY!!!!!!!!!!!
promise not delivered, I get charged $60 for a technician to evaluate my washer, then Choice Home warranty refuse to pay to fix the machine stating the policy is not old enough. I still don't have a washing machine because I cannot afford to buy at this time. I was not aware that I must pay $60 for each inquiry
I called choice home on 2/22/2016 got all the bells and whistle and all the information on the special, the first guy I spoke with Noel had great customer service, did a great sale pitch but was too aggressive. He wanted me to read over everything after I paid up for a year, that was a red flag. Received a call this morning 2/23/2016 from a person name Tim, tried to over talk me when I was telling him I'm still doing research and comparing prices, I had to yell his name to get his attention, in reply he told me to shut up and hung -up the phone. If choice home warranty was the last warranty company on earth I would not recommend them to my worst enemy, which I don't have. What happen this... Read More
My Microwave Oven completely stopped heating. I called Choice for a service call.
The contractor was very prompt and professional.
After two visits, which cost only one service call, he said the microwave
was 15 years old and the company no longer had the part for this model.
Choice paid me for my Microwave and I was pleased with the amount sense it was 15 years old.
I highly recommend this company.
Choice Home Warranty are very fast about getting ones to your home to fix any issues you may have with your appliances. I had trouble with a few items within my home and each time they was able to get it repaired. This is the lowest home warranty coverage for appliances and it's worth every penny.
We are very satisfied with the services we have received over the years. Every company that has been recommended by CHW has been excellent as far as promptness and courteousness. I plan to recommend this company to my daughter when she moves here from Michigan in March.
I have been a member of Choice for two months. Our dishwasher stopped working. My experience was superb, Quick response, the service provider came, ordered parts, returned within a week, and now the dishwasher is perfect. I'm very happy with this service
Very easy process. I recommend CHW.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.