Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10793 Customer Comments & Reviews
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We are very satisfied with the services we have received over the years. Every company that has been recommended by CHW has been excellent as far as promptness and courteousness. I plan to recommend this company to my daughter when she moves here from Michigan in March.
I have been a member of Choice for two months. Our dishwasher stopped working. My experience was superb, Quick response, the service provider came, ordered parts, returned within a week, and now the dishwasher is perfect. I'm very happy with this service
Very easy process. I recommend CHW.
Horrible customer service... As a title processor, I deal with Home Warranty Companies regularly. The representative, Gail, deliberately hung up on me multiple times. When I called to complain, the representative, Daniel, was just as rude. My experience was so horrible that I have removed them from our vendors list... I was just calling to order a Warranty on behalf of our client. I could not imagine attempting to report a claim! ... (0.5 because this website does not allow 0 stars)
Been with this company for awhile in florida and a long time in louisiana. Come quick to fix but if they can't fix it they don't give u anywhere near a replacement cost on your items. Will be finding a new insurance company
This company lies and Denies claims like the MOVIE RAINMAKER-----All they do is make empty promises and do not cover anything
This company should be SHUT DOWN
This company is a JOKE-----MAKE PROMISES and THEY TAKE YOU MONEY AND LIE -----HEATING and AIR UNIT WENT OUT AND THEY REFUSED TO FIX IT-----
STAY FAR AWAY AND KEEP MONEY IN YOUR POCKET----BBB RATING IS LOW FOR A REASON-----ATTORNEY GENERAL IS MY NEXT STEP TO SHUT THEM DOWN
If you want to pay ~$50 per month to have all your claims denied, this is THE place to go. Horrid customer service, rude staff, claims denied without even seeing the items. I'm very happy to have canceled my policy and will take my business elsewhere.
Very lousy service. They will find 100 reasons to not serve you. An if you get a service - it will be with lowest grade technician and low quality. If you cancel - will have to pay all the money back. Stay away from this company.
Be very carefully about signing up with this company. Do a search on the internet about Choice Home Warranty and read the comlaints. We have used them once and were very unhappy. They lied about about things. Like "First month free." You can not use their services the until after 30 days. that not the only one. They do not replace items that the cost of replacing them. They gave you money but not enough to replace an item. Bad company.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.