Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10793 Customer Comments & Reviews
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The warranty says they cover hot water heaters,the whole unit but not additional storage tanks.If your hot water heater leaks,they charge $55 to look at it and then tell you the hot water heater is not covered because the tank is not part of the hot water heater.True story ,as ridiculous as it sounds
Very poor choice for a warranty company. This company is dishonest and finds every loop hole to not cover a claim. I was with them for 1 month and 10 days and had to cancel due to their very incompetent subcontractors. They use subpar contractors to do their work and they find reasons to not approve the claim. I have had a warranty company before and did not go through any of the issues I had with Choice warranty. To make it worse, upon canceling they tried to overcharge me - they told me the cancelation fee was $50 which was actually $37 and they pro-rated by the month as opposed to the days so 10 days actually turned into 30 days for the pro-rated amount. Use American Home Shield or a... Read More
TOTAL RIP=-OFF AND SCAM. AFTER BEING PRE-WARNED ABOUT THIS COMPANY I RELUYCTANTLU PURCHASED A POLICY, AND REQUESTED AN ADDITIONAL COVERAGE PROGRAM. I WAS TOLD IT WOUD BE A 30DAY WAIT BEFORE SUBMITTING A CLAIM. WHEN I DEID, AFTER 33 DAYS, IT WAS TURNED DOWN. THEY CLAIM IT WAS A PRE-EXISTING PROBLEM, DUE TO THE AGE OF MY REFRIGERATOR. APPARENTLY, THEY CALIM, THAT DUE TO NORMAL USAGE, THE ICE-MAKER STARTED TO DETERIORATE FROM THE CATE OF PURCHASE, TGHEREFOR BECOMING A PRE-EXISTING POLICY. WELL DUH, OF COUSE THINGS WEAR FROM USAGE. THAT OS WHY I BOUGHT THIS POLICY. THEY HUNG UOP ON ME, AND THEN BLOCKED MY CALLS SO THEY WOULD NO ONGER ANSWER ME. I HAVE CONTACTED THE BBB, AND THE POSTMASTER... Read More
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.