Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10732 Customer Comments & Reviews
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I was sad to learn that the leak was not covered because it wasn’t failure of mechanical equipment. Upon the vendor entering the house, without even looking at the problem, he was recommending an extended service plan with his company. I bought this policy for peace of mind And it said it covered roof leaks, and this is a small one indeed and I was given a price of $780 to fix it. I am going to have a meeting with my family who are pretty well informed about the trades and if this is the way it is going to be, I might have to cancel the policy And get the majority of my money back. I had a service man from choice once before, and he did a fine job fixing the dryer. But this is a... Read More
Easy to use dashboard when needing to submit a claim and describe the issue.
Sam sealed the deal. He was professional, friendly and ridiculously informative. Answered all of my questions with solid info. I went in just shopping for info and now I'm have a great home warranty for 5 years. I am going to highly recommend to anyone I know buying a house or looking for a new warranty.
I just ordered a home warranty. Everything sounds awesome. Thank you for awesome customer service
Contacted CHOICE to initiate a claim (ceiling fax fix/replace). Within 12 hours I had a response and a service provider was identified. I was extremely happy with the prompt response.
The only problem I had was with the service provider. While he did very good work, he was very late coming to our home. Originally we were given a service call window between 11:00 a.m. to 3:00 p.m. he actually never showed up till 5:00 p.m. and didn’t complete the work till about 6:30 p.m.
Overall, I am happy things worked out as well as it did. Good job CHOICE!
Great company, responsive and fast, telling all my friends and colleagues.
About how reasonable the price are.
He explained everything well, and to the point. No run around and that's what I appreciate.
Service is much improved from the last time I had a claim. Two main reasons:
1. You had a service agent in my area.
2. You had a service agent at my house in less than 24 hours.
3. Repair approval was done during the service agents visit.
4. Your prompt service allowed me to get back on my schedule.
Thank you.
It hasn't worked for me this time. I reported a microwave problem on 4/11/2023, after a MONTH, it is still not working. Next appointment is set to 5/22/23. Imaging a life without a microwave for more than a month.
Both gentleman who came to do the repairs were excellent. One guy tried to repair the garbage disposal and found it needed to be replaced. He replaced the garbage disposal the same day.
The gentleman who came to diagnose the ice dispenser in our freezer (found bad seal) and the washer (won’t spin) determined the issues, ordered the parts and returned to repair as soon as the parts came in. The washer part is not in yet but he will complete that repair soon.
Both gentlemen were prompt, polite, efficient and competent. Both of them did a great job of explaining the repair process and answering y questions.
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- Covered Over 2,000,000 Homes Across the USA
- 24/7 Call Centers for Customer Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.