Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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I wish we could work together to help to resolve issues speedier.
Quick response time every time. Every technician they’ve sent has done a great job and has been courteous and helpful.
Setting up and submitting the claim was very straightforward, and had an option for me to describe the issue in more detail - very helpful!
Shontez arrived on time, was not only professional, but also informative, and friendly, and efficient in his work. He made sure I understood what the problem was and how he was fixing it. He was careful and thorough, but no time wasted! And he left our space clean, which was very considerate. Thanks!
In the past I had a good experience with my warranty until this year. I was given a plumbing company that did absolutely no plumbing work at my home, and 6 or 7 months later went in to charge me what they could not get from CHW.
Also I called the sales department, inquiring about my rate and the sales representative was very disrespectful.
Oleg the technician was highly skilled and knowledgeable as he knew the problem immediately and completed the repair in a timely manner. He also made sure he did clean-up. I am very happy with him. I was disappointed that it took several days for a technician to be assigned to me. Also, the initial appointment did not take place and no update regarding the no show was made. It wasn’t until I called 20 minutes after the latest time in the appointment range that I was told that he wasn’t coming.
I have just started my 1st claim, I may increase, or decrease my rating later
Very professional and knowledgeable. On time for the appointment. My A/C was fixed and now cooling our home.
The young man arrived early for the apointment, examined my system and found and replaced the damaged part.
Tech was friendly, knowledgeable, and finished in a minimal time. Great tech and experience.
Sent a tech out tech sends information awaiting for approval. After 5 minutes he is removed from the claim. I call Choice and they say they want a second opinion and will have a second tech out in 48 hours. It has now been a month and they have stopped returning my phone calls when I try to call to find out the status and when another tech will be coming out. This is the 4th claim we have had with them and they have not approved a single one yet.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.