Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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Fantastic warranty company! Extremely responsive and very easy to submit claims.
The electrician picked up on a problem with the HVAC unit that the first technician, an HVAC tech, did not. Kudos to him. That’s why I gave you a 5 star rating. I’m actually giving the electrician a 5 star rating. My initial claim was first filed on June 2nd. No one came until June 11th. Ten days without A/C. HVAC tech from Sears was complaining, and when all was said and done, he told me it was not a problem with the HVAC unit. He told me he checked it thoroughly and that it was a problem with the fuse in the electrical panel. If he thoroughly checked the unit, how did he not pick up on the obvious, that the compressor, the part of the unit that actually makes it work... Read More
Great home warranty company to have in your arsenal when things go wrong. Easy claim filing, fast and efficient service providers supplied for every problem and I'd say knowing that things go wrong no matter how well you maintain your home, you'd better have a home warranty in place. Choice Home Warranty is an ideal company.
My AC issue still hasn’t been diagnosed & fixed. I’ve had techs come out since last year. I don’t believe the level of expertise is high in the vendors Choice uses. The electrician they sent never sent me an invoice or closed the claim. Unprofessional!
Technician was terrific. Very knowledgeable and walked me through the issues with the AC. He was a very pleasant and smart young man. He was on time and had everything he needed. As a retired Engineer I was impressed with his knowledge.
My case was closed without letting me know until the next day when I called Choice. I was told that an email was sent, which it was. The technician was left with no idea of what Choice was doing. He thought that the part needed was maybe being ordered by Choice.
It was very confusing. I was not happy at all.
Extremely fast, professional service. I posted the claim at 8am, the techs were at my house before 1pm.
Agent was very knowledgeable and gave me the best rate hope it's as good as they say it is
Representative was very nice, cordial and professional. Thank you Choice Home Warranty.
Technician arrived in scheduled time frame, quickly diagnosed and fixed the problem. Could not ask for better response and resolution to my service request.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.