Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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Not happy with replacement offer or amount of time to recieve the reimbursement
So far, we have been very pleased with our service claims response time and resolution. The contractors have been very nice and efficient. What I do not care for as we approach our 3rd year with Choice Home Warranty is the increase in the new yearly contract price. I feel if you plan on continuing to be a loyal customer, then that should reflect in the contract price. It's called customer service.
Outstanding service all the way around! The customer service rep assisted me getting AC repair with a claim /reimbursement in timely manner.. Thank you!!
This is.my first service request. I'm waiting for the repair to be done next week. So I'm not sure what will happen with the contactor yet. Hopefully he does a great job.
It’s needless to say anything, everything was perfect with a customer service. Thank you!
There was a speedy response to the claim. The issue was addressed and resolved within 48 hours. The technician was professional, courteous, knowledgeable, and respectful of my property. He arrived at the time promised.
Quick turnaround on service. On time, very polite and knowledgeable. I called Choice and they took care of everything. No stress on me calling around to try and find someone. Thank you.
A better system for scheduling is needed. When a claim is filed, CHW sends the first available appointment from the selected technician. Give the customer the option of choosing time slots or "windows of time" that works for them. We had to reschedule my HV/AC technician three times because CHW kept sending time slots that did not work for my work schedule. An online scheduling tool can work for this.
Tech was on time(a little early) knowledgeable and very patient in responding to my questions. Did a great job.
I have had very poor communication on this claim. I have had to be the one to try to find out any information. When trying to track the status of the claim it doesn’t tell anything except that a claim has been filed. I don’t know if my payment has been accepted and if the unit has been ordered. I would like to know where we are on this and when to expect something to happen. We have been without air for too long! I would appreciate some feedback on where we are.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.