Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10724 Customer Comments & Reviews
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technician came on time as scheduled, called me ahead of arrival to advise me. Upon arrival he listened to my concern and took the appropriate actions. He was done in less than 1 hour and cleaned up.
A helpful comment....Please wait for the service to be rendered before asking for review. For me, it's not possible to give a review of any kind simply from placing a claim and getting an appointment scheduled.
It took a couple days to get a technician but once they did everything went smoothly and quickly - I’m very pleased
Over the years I have had several different home warrenty programs on different houses. I have found Choice to be outstanding in a number of different areas. First they are extremely responsive. Second the quality of the service techs sent have been friendly, professional, and again, respsonive in a very timely manner. And lastly, they get the problems fixed. My current plan is the second one I have had with Choice. When we bought our new home, I specified as part of the purchase process that i only wanted Choice as my home warrenty provider.
Sam from Sams Super Service was pleasant, professuonal and efficient. He diagnosed the refrigerator issue as a bad fan, had one on hand in his truck and replaced it. Within 30 minutes he was in and out and the refrigerator was cooler than it had been in weeks. Appreciate the excellent work.
It was so easy to file the claim and they had a vendor in touch with us and our completed repairs within 48 hours.
I've been trying to get my electrical panel replaced because it's faulty, but my electrician can't even update the diagnosis because Choice has locked the work order. So now I have to wait 30 days with a fire hazard in my house and I keep running around in circles between case managers and claims specialists and it's not getting anywhere
The staff representative I spoke with was very nice and helpful on my decision. He answered any questions I had and explained everything in detail. He offered me choices on my payment plan decision and I went with the best one for me. Was even offered a discount rate. I recommend Choice Home Warranty to everyone. They pretty much cover everything inside your home. Great deal!!!
Best separate technicians for plumbing as well as HVAC that have came out regarding home warranty claims have been wonderful technicians. My issue lies with Choice Home warranty. It took quite a while for both technicians to be able to deliver and receive information from Choice Home Warranty. I have experience difficulty using CHW's app as well as website. Some of the messaging regarding my claims on the website have not been clear and when I request clarification I get a repeat of the same message. Yesterday they requested a copy of my home inspection report and I was to upload it on their website. However I was using my phone and the document formats that they accepted were not any of... Read More
The Technician was professional, very knowledgeable about what he needed to do to fix the leak. He arrived timely and explained what he needed to do.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.