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Cinch Home Services Home Warranties Review
ConsumersAdvocate.org
73 Customer Comments & Reviews - see all comments
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Cinch Home Services is a Florida-based home warranty company that's been in business since 1978. It operates in 48 states and protects nearly 1 million homes, making it the second largest provider of home protection plans in the US.
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73 Customer Comments & Reviews
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Terrible customer service and response. Had a very hard time, PLEASE DO NOT USE THEM!!!
UNETHICAL BUSINESS PRACTICES. Cinch is delaying response to my service request for a broken furnace. Maryland has experienced weeks of sub-zero temperature this December, and I am without a furnace. The HVAC company has stated that the furnace must be replaced, but Cinch has become unresponsive. The customer service by phone is horrible. The rep. told me that I cannot speak to a supervisor because she has no supervisor. The rep. I have been emailing has stopped responding. The online portal shows my services request as close. How can it be closed when I have no working furnace? AVOID CINCH!!
DO NOT USE!!! Terrible customer service and terrible technicians to perform work. My AC went out on this summer. Cinch sent a tech out on 07/03/2022 to repair a control panel. The repair was never completed by Harpers Heating and Air nor would they return my phone calls or text messages. Nor would they answer any calls from Cinch. After weeks of waiting and no response from Harpers, Cinch sent another tech company (EZ Heating and Air) out in September and they recommended a new unit. Cinch declined to to pay for this new unit. After Cinch declined to pay for a new unit as requested by EZ repair they sent out Sears Home Services in October. They once again charged me another... Read More
If this is the standard for home warranties now, I would never purchase one again. I have a not very old dishwasher which is broken--apparently a common problem with this make of dishwasher. I've been waiting for almost two months for Cinch to make sure it's fixed or replaced. They work with a middle-company and a local repair company which is poorly rated. Absolutely no accountability or commitment to make sure the product is fixed or replace, which is the only thing I've been paying for. This is my first claim since I purchased the plan over a year ago and am flabbergasted that I have paid a lot for something which appears to be basically a bogus product.
This is the worst warrantee company. Where do I start. They send really sketchy service providers and in all cases I’ve never had anything fox d. They either pretend they can’t or just show up so they get paid and collect the deductible from you. I’ve spent more money using therm because they can never fix anything and then I have to spend money to fix it myself. You will always stay on hold. You will never get someone that you understand. They all have heavy foreign accents. They have horrible customer service. You will have to call them everyday several times a day to ensure your claims get processed. Their platforms and systems never works so if you try to avoid hold times and go... Read More
One of the worst experiences i have ever had cannot reach a human to talk to them don't have service for what is supposedly covered. trying to get a Maytag Dishwasher serviced they have no one. Stay away find someone better
Terrible cusomer service, I had to wait 5 weeks for a service call only to find out the day of the service call the provider did not service mmy area. This was only after I called to find out where the technician was after waiting 6 hours for them. They are now trying to find someone who sevices my area. On top[ of that they sent me the incorrect part for the repair. I have a defective display on my stove and they sent me an ignition switch. I have now called three time to remedy this only to be on the phone for almost an hur and end up getting transferred to some unrelated company who stated, "Yeah, we get Sears call allt the time" we have nothing to do with them. Save yourself the pain... Read More
While I understand that I must know what I signed up for, I do not understand how the representative failed to remind me that one of the services wasn't covered. Had I known at the time of the call, I wouldn't have proceeded with the claim. It was the plumber who told me about the 1) incomplete work order and 2) part of my request wasn't covered. Since 9/16, I have been going back and forth to get the money refunded. 3 hours and 9 people later, everything I was told was incorrect ending with a call to Sears saying they couldn't help me with the repair. The company was real quick to collect the money fee, though. Today I was denied speaking to a supervisor. Based on this last week, I... Read More
Worst company on the planet. Our water heater went out on September 3. We called and filed a claim. We were told that we would receive an email with instructions. We received the email however it merely stated the claim had been filed. At that point they deducted the deductible from our account. It is now September 6 and still no action from this company. After repeated calls and receiving different answers from each agent I’m now looking at a 4th day taking cold showers. The only thing they appear to be efficient at is taking the money from your account. This without a doubt the most poorly run business I have had the displeasure of dealing with. Another call was just placed and the... Read More
Worst company!! Horrible customer service! Not responsive! Doesn't approve claims, and when they are denied they don't give you explanation they just ignore you. Most importantly the customer service reps are very unprofessional . If I could rate them 0 stars I would. You pay all this money and they are a joke! Complete scam artists. Highly recommend any homeowner or business owner not to invest into this "company".
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7