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Cinch Home Services Home Warranties Review
ConsumersAdvocate.org
73 Customer Comments & Reviews - see all comments
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Cinch Home Services is a Florida-based home warranty company that's been in business since 1978. It operates in 48 states and protects nearly 1 million homes, making it the second largest provider of home protection plans in the US.
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73 Customer Comments & Reviews
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Couldn't send out a service provider so told me to get my own qnd send send them invoice. Had me pay their $75.00 service fee up front and then had to pay for my service provider . They said the appliance was not covered even though I sent pictures of the covered appliance. Their claims rep speak very poor English and a lot of times the phone connection is so bad you need to hang up and try again. Their service and response time is so slow as to be worthless. I am canceling and would advise you to do the same before they rip you off for more with their fraudulent service plans.
UPDATE: It is now January 25 2 weeks since my furnace stopped. Still waiting for new part to come since they ordered the wrong part. Called today was told part would be here on Feb. 9. What happened to my case being expedited? I told them that was unacceptable. The weather in Baltimore is cold. I was given three options. Number 1 wait until part comes in Feb. Number 2 call service provider and see if he can order the part and then get it authorized or Number 3 I can call someone else to come out and they will send a check for parts and labor up to certain amount would not tell me how much that would be. That is not what I pay for and what about my $125 deductible that I have already paid.... Read More
I live in Baltimore MD my furnace went out on 1/11/22 called CInch connected me with contractor. Tech came out 1/12/22 said I needed three parts but furnace was so old probably wouldn't find parts I told him CInch would find the parts. Said would suggest a new furnace and gave me an estimate of duct work and etc not covered under warranty ($1499), temps have been in highs of thirty and low teens. Waited until Friday 1/14/22 called tech said he was waiting for parts, called Cinch on Saturday was told he didn't order part until Friday. Called Tech on Tuesday 1/18 was told Feb 22 for part called Cinch escalated my service because of weather. Tech received part on Wed. 1/19 came out Thurs.... Read More
I live in Baltimore MD my furnace went out on 1/11/22 called CInch connected me with contractor. Tech came out 1/12/22 said I needed three parts but furnace was so old probably wouldn't find parts I told him CInch would find the parts. Said would suggest a new furnace and gave me an estimate of duct work and etc not covered under warranty ($1499), temps have been in highs of thirty and low teens. Waited until Friday 1/14/22 called tech said he was waiting for parts, called Cinch on Saturday was told he didn't order part until Friday. Called Tech on Tuesday 1/18 was told Feb 22 for part called Cinch escalated my service because of weather. Tech received part on Wed. 1/19 came out Thurs.... Read More
I live in Baltimore MD my furnace went out on 1/11/22 called CInch connected me with contractor. Tech came out 1/12/22 said I needed three parts but furnace was so old probably wouldn't find parts I told him CInch would find the parts. Said would suggest a new furnace and gave me an estimate of duct work and etc not covered under warranty ($1499), temps have been in highs of thirty and low teens. Waited until Friday 1/14/22 called tech said he was waiting for parts, called Cinch on Saturday was told he didn't order part until Friday. Called Tech on Tuesday 1/18 was told Feb 22 for part called Cinch escalated my service because of weather. Tech received part on Wed. 1/19 came out Thurs.... Read More
The heat went out at my home in Fayetteville, NC. I placed a service order on 1/13/2022 and called the service provider they assigned my order to. I notified the service provider on 1/13/2022 that there is a special needs child in the home and they dispatched a technician to my home on 1/14/2022. The transformer and blower motor need to be replaced. I called Clinch 3 times yesterday (1/15/2022) and still no results. Today (1/16/2022) there is still no heat in my home with 3 children and a pending snowstorm and low temperatures. I have not received a call from Clinch yet. They have not updated my account online to reflect the status of my service request. There have been on phone... Read More
The heat went out at my home in Fayetteville, NC. I placed a service order on 1/13/2022 and called the service provider they assigned my order to. I notified the service provider on 1/13/2022 that there is a special needs child in the home and they dispatched a technician to my home on 1/14/2022. The transformer and blower motor need to be replaced. I called Clinch 3 times yesterday (1/15/2022) and still no results. Today (1/16/2022) there is still no heat in my home with 3 children and a pending snowstorm and low temperatures. I have not received a call from Clinch yet. They have not updated my account online to reflect the status of my service request. There have been on phone... Read More
Cinch home warranty came with new house. Furnace broke, and I contacted the company on 12/20/21. They sent out a repair tech. Tech needed a capacitor and said Cinch had to order the part, and once it was shipped to him, he would be back to repair furnace. I was told part would be shipped within 2 to 5 days depending on holiday/covid delays. On 1/3/21 I contacted the company and was told the part had not shipped but it my case was being "escalated". To make a very long story short- day after day I contacted the company, finding that the company was still trying to locate the part. On 1/10/21, I contacted the company again. The customer service agent told me that the part had been located... Read More
This company is a fraud!!!!! Do not buy anything from them. I’m a professional licensed contractor and they only pay partially for things and not everything for problems. They pick and choose what they want to pay during a typical replacement of an appliance. Then they try to make the home owner pay the rest past their so called deductible. This company are scam artists. Take it from a real contractor. BEWARE!!!!!!
Summer 2021: We contacted a Cinch Home Services/Sears technician to repair our frig that could not hold the right temp. The tech made the repair and then sold us a Cinch policy for $50 month that lowered the cost of the repair and included additional repairs if needed. If the frig could not be repaired, it would be replaced or credited. He said that the policy was month to month and we could cancel anytime. Fast forward 4 months--the frig has been repaired three times (and failed each time) for the same issue. The same tech (William) declared it unfixable and then Cinch denied our claim for any credit. Cinch has confirmed this denial and will also not let us out of the contract and... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7