First American Home Warranty Review
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580 Customer Comments & Reviews - see all comments
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First American Home Warranty is a California-based company founded in 1984 for the purpose of providing home warranty products and services in the United States.
They provide coverage for home systems and appliance repairs for homeowners, sellers, buyers. The company is BBB-accredited, with a B+ rating, and a four-star TrustPilot score.
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580 Customer Comments & Reviews
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HORRIBLE. TOOK THREE MONTHS FOR THEM TO FIX MY OVEN. THE LADY THAT WAS MY CLAIM SPECLIST (MELINDA SALAZAR) CUSSED AT ME ON THE PHONE AND IN EMAILS. SHE SET UP APPOINMENTS WITH OUT ME KNOWING AND WOULD GIVE ME NOTICE 20 MINUTES BEFORE THE WORKERS WOULD COME TO MY HOUSE. THIS COMPANY SHOULD BE CLOSED DOWN AND NO ONE SHOULD USE IT. HORRIBLE.
This company has the worst service ever, stay away and don't wast time or money.
It is really bad and they'll whatever they can to ignore your requests.
They send other six technician to fix my Dishwasher to determine after all it needs to be replaced.. and that took more than three months.
after the approval to get new Dish Washer, they were supposed to get it installed 5-7 days.
after 10 days nothing happened, I called them several times and they keep saying the contractor will call you back to schedule appointment, every time i call i had to wait for 20-25 min.. many times they hang up (they'll claim call disconnected)
Horrible horrible service, STAY AWAY!!
Horrible. My furnace went out and there was no emergency services available to me to get it fixed. I had to wait weeks to get my furnace fixed in single digit temperatures with a toddler in the home. They are very nonchalant about getting your issues resolved.
Worst customer service. We paid 700 and only had 1 claim in a year that they would not fix. No heat for 1 month and to find out it only cost 2000 to fix the heat.
Customer representative could care less about my issues.
I have been a landlord for 34 years, and switched to American Home Warranty two years ago because I thought I could save $100 per year from the home warranty company I had used for ten years with good service. That was stupid. For the last four weeks I have been wrestling with American Home Warranty trying to get a plumbing problem fixed. It has been awful. The contractor they sent wanted $2,400 to do a small job that eventually only cost $500 from a non-AHW contractor. I paid their contractor the $65 service fee, as I was directed to do, then AHW insisted on deducting the service fee that I PAID, from my $500 pay out. "Dawn" could not explain why, and just said, "That is... Read More
I have found First American Home Warranty to be extremely difficult to deal with as well as unwilling to replace and/or repair items as they claim to do in the policy we have with them. The recent example is TWO separate GE repair companies telling us the broken part on the tub of our Dishwasher is not repairable and would require a full replacement of the unit. First American is stating it is 'cosmetic', eventhough I can barely close the door to the dishwasher and it leaks. This is not the first time I have had similar situation. I would not recommend them to anyone and am currently fighting this latest claim with them on my dishwasher.
My heating is out and it's near freezing at night. Twice now; the first time the fix lasted 3 weeks. The assigned contractor has 2 BUSINESS DAYS to schedule the repair; weekends are out of the question. The contractors do not work on weekends I was told. I suspect the truth is that the contractors won't do work for First American on weekends. Be prepared to be at the end of the line if your problem is heating/cooling. Be prepared for the contractor to be from out of town. My experience with a broken garage door went better. The contractor was local and competent. But he was only approved to do what is best called half a repair. There was a broken spring. First American... Read More
No, no, no, no, no. They are not a four Star home warranty company. I have three faucets leaking, 2 bath, 1 kitchen. The claim was submitted a long time ago. Still, nothing. I was told they will put the cheapest faucet for the the kitchen or they would cash me out for $50 and no money for the installation. What am I going to do with $50. Two ceiling fans that the remotes are bad, but they don't replace the remote. Uhhhhhhmmmmm, that is the only way it turns on. Worthless. Go to American Home Shield, great customer service and response time, better warranty. They are the best. I had them, but apparently they have a quota of how many claims you can have. Sad. 😢, I really really... Read More
0 STAR
This is first time in my life I put review
STAY A WAY FROM THIS COMPANY , Customer service are RUDE , They vendor slow and RUDE
I was with out heater almost 2 months , Talked to several people no one helpful , they try to charge me $850 for nothing to install heater , I have problem wit my heater almost 2 years and they just find out they need to replace it , DO NOT PURCHASE WARRANTY FROM THIS COMPANY , at the end I found different company to install new heater , they install it in 2 days and less price
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