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Home Warranties
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HSA Home Warranty Review
ConsumersAdvocate.org
199 Customer Comments & Reviews - see all comments
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HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
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199 Customer Comments & Reviews
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DO NOT WASTE YOUR MONEY! NO HOT WATER FOR ALMOST 3 WEEKS! If I could give them no stars I would! We have been with them for YEARS and had no issues on cheap fixes. The minute it becomes too costly, all of a sudden there are "no contractors in our area". I was given the option to find my own contractor but NO ONE would work with them! Not even to call them and give an estimate! I offered to email an estimate to them but NOOOO it had to be the company calling them! I eventually gave up and paid for the work on my own and canceled my account. DO NOT WASTE YOUR MONEY!!!
A WHOLE LOT OF CRAZY! Pretty horrible. It’s taken months to get things repaired and there are serious quality problems with their vendors. They also refuse to repair many things. The vendors will lie and refuse to repair things. The customer service people lie and say the item isn’t covered. They try to charge for a second opinion when they aren’t supposed to. Their customer service people aren’t trained, so even if they try, the representatives don’t know enough to help.
It’s ridiculous beyond imagination.
We had below zero weather. This place sent a company 6 times that was unable to fix our issues, and we were without heat for over a week in this weather until we had to hire someone to fix the issue with our own money. They literally had us on the phone for over 10 hours combined and it was the worst customer service I have ever had. The supervisor (after calling back days later) refused to provide an assistance or rectify any issues we had, and also refused to provide us the terms of our contract or their company policy in these situations. I would NEVER recommend this company. They give you the run around in deadly weather so you will have to eventually just pay for someone out of your... Read More
This is the worst company I've ever dealt with!! Stay as far away as possible. We've had a washer/dryer unit in the condo we bought in September in disrepair since early October. They have been the absolute worst to deal with. Outsourced overseas customer service that has every agent reading from the exact same script verbatim! We are so angry we've paid for a warranty from this company. If I could give them a negative number rating I would! Horrible!
Horrible insurance coverage. Stay away from this company.
I had insurance and was told by HSA that I had to pay for "modifications" to repair the A/C. Modifications were not covered by the insurance policy. Total cost was going to be $ 1,600. The contractor told me that the unit needed to be replaced but HSA refused. Basically, the A/C unit was old and needed to be replaced. Stay away from this company!
THE WORST. Opened a claim on 8/1 for broken central air unit. Parts have been "on order" since 8/3. I have called almost every other day for an update on when the part might arrive. I have been very specific with my questions, pushing hard each time for more info than they were able to give me. The customer service reps are powerless to do anything other empathize with your situation and put you on hold as they pretend to try and find information for you, always to come back with "I don't have a date. It's still processing." One person was actually truthful and told me that they are still "trying to find the part." Only then did I ask if I could buy the part myself, which is when I was... Read More
After sending a check and creating an account, two months later i needed to put in a service request for a pipe flooding in my basement. While trying to put in the request it says my account is no longer valid and after 2 hours on the phone and being transferred 6 times im told my application was rejected but nobody knows why and they can mail me a refund check for the amount i paid, or i can re-apply and pay $80 more than i originally did and wait 30 days then put in a request. This company is 100% just a scam
I contacted HSA for a ceiling fan that stopped working. The light works but the fan does not. I was told by the electrician that came to look at it that the motor for the fan was burned out and if I wanted to purchase the replacement fan, I had to call HSA and tell them that. So I called HSA and told the rep I wanted to purchase the replacement fan and have the electrician that looked at the fan install the new one (he called it a cash out). I was also told by the HSA rep that I would receive payment from the electrician directly, for a "builders grade" fan and not the full amount that I paid for the new one. When I asked how much that would be the rep said he could not tell me that; that... Read More
This company is a complete joke. They'll pay for repairs of small things, but as soon as an appliance breaks, they'll have 100 different reasons why they tacked on $700 worth of extra fees, more than the cost of the actual appliance. Our hot water heater went out and they claim the hoses and expansion tank are going to cost $700, which is more than the tank. And if we don't pay that, our payout amount is only $475, which is almost $200 less than the $600 tank they were going to give us. You can't talk to anyone on the phone who will actually listen to you. They keep telling me my policy includes clauses that aren't there and that 'modifications aren't covered' when that isn't... Read More
Over nearly 7 years with HSA Home Warranty... The good: HSA contractors replaced water heat controller, sump pump & oven convection fan without incident The bad: HSA-contracted plumber "fixed" loose upstairs toilet by putting shims under it, which resulted in leak and water damage to the kitchen ceiling below. Paid out of pocket to fix the damage. Another HSA contractor "fixed" the just-out-of-mfr's-warranty clothes dryer by replacing a defective pulley with a replacement that is *much* noisier than when the dryer was new, and refused to make it right, saying HSA wouldn't pay to fix the noise if the dryer "works". On two separate occasions our central AC stopped working during the... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7