10 Best
Home Warranties
of 2024
Home Warranties
of 2024
Promoted
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
HSA Home Warranty Review
ConsumersAdvocate.org
197 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for HSA Home Warranty
197 Customer Comments & Reviews
Loading Reviews ...
This company is awful to work with. Probably the worst customer service I've experienced. I found myself wanting to pay full price for repairs instead of try and go through them.
Terrible at everything. Plumbers couldn't fix a simple leak in the toilet tank. Two months, still waiting for a part that I can get from home depot. Don't waste your money. Useless.
Run dont walk from this company. They sell you on the sense of security when you buy your new home. They will not agree to replace the very item that they warranty. They consider a 80 gallon water heater as a commercial water heater and will not warranty it. You wont find that in your contract. RUN RUN RUN RUN and dont look back.
We were sold an increased package than what came with our home. We first called on our air conditioner that was working but was leaking and creating a small flood between our furnace and the drain. They came out and ended up breaking the unit. It was then going to cost us over 2000 to fix. We worked with the company and only had to pay an additional 300 which I still dont believe I should have paid due to it working before they came out to service the leak. Which even after replacing STILL LEAKED. As of October we called for our refrigerator. It is leaking into the crisper drawers and freezing to the point you cannot open the drawers. The first technician they assigned came out a total of... Read More
It's the middle of winter in Iowa and my water heater hasn't been working for a week and a half. The plumber came over 2 days after I made my claim, said they'd overnight a part. They didn't order the part until the next day. My wife stayed home from work 2 days in a row waiting for the part. The plumber installed it that day but it didn't fix the issue. He came over 4 more times over the weekend trying to creatively "fix" the issue. He took out the ignition button and left the wire dangling. I brought this all to HSA's attention and they still wouldn't replace the water heater. They expected me to let that guy back into my home to try some more. Needless to say I had to replace the water... Read More
Deceptive practice - so HSA has been repairing a wall heater for a 1000 sq. ft room since i purchased my home r 5 years and now that the contractor says no more repairs will help it needs to be replaced, HSA is trying to say that this is not covered item. Hard to make me understand this since they have covered it for 5 years and it is listed as a coverable item on the contract. This has been going on since 12/9 and it is now 12/22 and 28 degrees. They just want to call another contractor out to tell them the same thing and i have had to force them to escalate it internally. Now need to wait another 24-48 hours for this escalation to occur. If i pay for replacement myself they will not... Read More
I recommend you steer clear of HSA's deceptive practices, and failure to follow through at every conceivable turn. I've had two issues come up during my 4 year relationship with them, and have been ignored and stalled for weeks both times, only to find out there is some excuse not to cover the claim after all that waiting... My family was left without power in December's freezing weather for 3 weeks, calling both them and the contractor daily, only to told I'd have to pay for EVERYTHING out of pocket due to "extenuating circumstances". PLEASE steer clear of this sham of a home coverage company, and save yourself the stress, heartache, and frustration of paying $72 a month, to never be... Read More
Our heater exchange went out on our gas furnace. The part is no longer made, the factory will have to make one. This process is 2 to 4 months. I live in Ohio with nights going into the 20's. HSA refuses to replace our furnace regardless of the contractors recommendation. Every time I call them they lie, the lies have stacked up to an overload pile of crap.
You get promised call-backs, and nobody calls. Site visits, and nobody shows. Service appointments, and nobody comes. This isn't even a knock on the budget vendors they chose... trying to work with HSA itself is a disaster.
It takes multiple calls to get even simple issues addressed. In short, working with this company is a non-stop headache. Save yourself the pain and look elsewhere.
This might be the worst Warrant company on the planet. Spent 30 days with no hot water heater and no one handling the problem so I ended up doing it myself. Now AC went out, contractor came mentioned I need a new AC compressor. I see my case was closed but it's not fixed. I guess we pay our $100 service call and no one takes care of the issues. Looks like I am on my own again.
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone