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HSA Home Warranty Review
ConsumersAdvocate.org
199 Customer Comments & Reviews - see all comments
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HSA is a home warranty company based out of Memphis, Tennessee, that provides warranty products, home buying and selling, and other real estate solutions, for both homeowners and realtors. They rely on a wealth of experience, born out of their 40+ years in the industry. They are a BBB-accredited business since 1990, with a B rating.
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199 Customer Comments & Reviews
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You get promised call-backs, and nobody calls. Site visits, and nobody shows. Service appointments, and nobody comes. This isn't even a knock on the budget vendors they chose... trying to work with HSA itself is a disaster.
It takes multiple calls to get even simple issues addressed. In short, working with this company is a non-stop headache. Save yourself the pain and look elsewhere.
This might be the worst Warrant company on the planet. Spent 30 days with no hot water heater and no one handling the problem so I ended up doing it myself. Now AC went out, contractor came mentioned I need a new AC compressor. I see my case was closed but it's not fixed. I guess we pay our $100 service call and no one takes care of the issues. Looks like I am on my own again.
When we bought our home back in 2015 the previous owners included a HSA Home Warranty for a year. Every year since then we're renewed the warranty and have had to use it several times for the microwave range and dishwasher. Each time the problem was resolved in a matter of weeks. This brings us to July 10, 2021. We returned home from vacation to discover our Air Conditioner wasn't working. I called HSA and requested an appointment for AC repair. An AC tech was out to the house three days later and determined that the blower motor needed replaced. A few weeks go by and I call HSA for an update. I'm told the motor is scheduled to arrive to the tech on August 25th. A week after the... Read More
I have made 5 separate calls within a month of filing my first claim for service to have someone look at a roof leak. The number of their contacting companies phone number is no longer in service. Each time I call HSA, I'm on hold for over 30 minutes while they work to get resolved and have a contractor contact me. They've already deducted the fee but still no contractor and my roof still leaking.
Totally useless. Tried to schedule service because our water heater is currently leaking water all over our finished lower level. Customer service representative is unable to understand that it is an emergency. Only 4 local vendors and none available for over 24 hours.
SCAM!!!!! We have made 5 claims under this warranty and all 5 were denied. The glass on our oven door broke (age). We were told that since the oven still worked (i.e. got hot) it was not covered. The pipe that connects our plumbing to the septic system broke and caused a back up. I cleaned up the mess and just wanted them to fix the broken pipe. I figured no problem since we had purchased additional coverage for the septic system, including piping. Their response was that the break occured 'outside' the walls of the home so it wasn't covered. I've never heard of a septic system inside the house. Our refigerator has a drawer for drinks. It stopped working but the rest of the... Read More
When will this company be investigated?!?! The horror stories you read below are true. It's an absolute nightmare dealing with this company.
Terrible company! Can barely get an agent to answer the phone and when you do you get a different answer every time you speak to someone. I have been waiting for over three weeks for an A/C part. Plus I have to pay an extra $500 because it is supposedly a modification, not a repair. Tried to cancel their service and I continually get the runaround that a supervisor is supposed to call me. Buyer beware. Save yourself money and the headache find a better business.
Very poor experience. Never hear back. No follow up plan. You will wait months until YOU finally call them back to get an update. Usually has not moved a hair from previous call. On hold for 15 plus minutes every time. Use another provider please. Stuck with them as previous home owner bought the “coverage” for us. Useless!!! Would rate a zero if can.
I would rate this company below 1 star if I could. Complete incompetence. I spent over 10 hours, spoke to over 20 agents over a course of 2 weeks for a very simple issue and they kept giving me the go around without any help or resolution to my problem. I am convinced it is a money collecting scheme where they collect and could care less if you actually get the service you requested. The trouble is there is no place to file a complaint or no phone number to speak to a manager to escalate the issue . Be weary of such companies.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1 Per Day
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7