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Landmark Home Warranty Review
ConsumersAdvocate.org
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004.
The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
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208 Customer Comments & Reviews
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We have used Landmark since we purchased our home in 2020. They are usually very good to work with. Sometimes they can be busy and hard to get a hold of but overall they get us the help we need in a timely manner. Already in 3 years they have repaired our plumbing to dishwasher, furnace not heating, electrical problems, toilet plumbing problems, stove replacement. Well worth the price to have peace of mind with a home built in 1972. Thanks!
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Dear Ms. Speer, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 3 years. On behalf of the entire team, thank you again, we truly value your continued business and look forward to serving you in the future. Landmark Home Warranty
Instead of reopening the existing service request which they closed without proper resolution, they are wanting me to create a new request, pay $70.00 for a phantom service I don't need just so they can pay out the cash in leu previously agreed to in the original service request, for my AC repair. This is shady business practice and does not make any sense. Sadly though, this is exactly the kind of nonsense you'll get from Landmark these days. I have been a customer for about 8 years and their service have declined rapidly the last couple of years. I don't ever leave negative reviews, but this is one that I can't let go. Open a new service request and pay $70.00 for absolutely nothing... Read More
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Dear Mr. Lupeituu, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and also being so receptive to our conversation. Our top priority is customer satisfaction, and we apologize for the frustration. Per our conversation, we believe we have effectively addressed your concerns and have also provided our direct contact information if we may offer additional assistance. Thank you again for your time and consideration. Landmark Home Warranty
"Your dishwasher is covered but the inner lining of the dishwasher is not covered unfortunately". That's the kind of BS you get with this company.
We even got the technician that THEY sent into a conference call with the claims department to explain the technical issues and how it fits into their policy. Could not believe the hairs they're willing to split to avoid paying to repair a dishwasher. Stay away from this company.
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Dear grp6010@gmail.com, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@Landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
Landmark does NOT have your back. Huge co-pays for covered items ($700 water heater, $330 water softener), service calls are $65, and they'll find reasons to charge you for more than one, even if the problem is on their end. Denied coverage on items I paid an extra premium for (pool pump, cost me extra $2000). Worst customer service I have ever encountered: The All-State contractor named Miguel who installed my water softener cut power to the dishwasher and garbage disposer, cut the line to the refrigerator ice maker and water dispenser, didn't install a gasket in the sink plumbing tie-in, and didn't seal the water softener canister... I've had leaking into my cupboards since March. I've... Read More
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our top priority and we sincerely apologize for the frustration. We have arranged for the unit to be reassessed and will continue to monitor your service request to ensure completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty
Absolutely horrible. We requested a plumber for an issue in our home. We were told by Landmark that they did not have any contracted plumbers in our area and it would be up to us to find a plumber willing to give a quote, get it approved and then get the issue fixed. I could not find a plumber will to do make multiple visits and possibly not get the quote approved. I canceled the policy as it was totally useless for us. Almost a year later I get a surprise call from a collection agency for the service fee from the nonexistant visit and a cancelation fee. What a load of crap! A fee for canceling a service that you are unable to provide.
S
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Dear Ms. Smitheal, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities, and we regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty
We have had Landmark for years and they are horrible. While I was deployed they left my wife without working AC in the heat of an Arizona summer (later lost a class action lawsuit for leaving thousands of customers in similar situation).
The latest issue is the constant struggle arguing over repair or replacement of appliances. Every single step is painful and I can’t take it anymore.
This last round I had to file with the Better Business Bureau and the Arizona Attorney General Consumer Protection Office just to get them to have a reasonable conversation.
Use them at your own risk. After this last round no coverage has to be better than the pain I get from dealing with them.
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Dear Mr. Bouey., Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that Landmark has explained coverage and an offer has been presented, and we are also available if we may provide additional assistance. Thank you again for your consideration. Landmark Home Warranty
Do not ever use this company. They have sent 2 companies to fix refrigerator and still havent been able to resolve the issue. it has been 2 months and we are still without a refrigerator. They just want to scam people by charging trip charges every time they send someone and when called customer support, they dont own up to their problem. Customer service is the worst at this company and once they collect your money, they dont care about providing the service. Not happy at all and dont go with this company if you have other options.
S
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Dear Priti Chaudhari, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
absolutely not! do not use this company. they scam you out of your $75 by sending some shady specialist to your house so he can deny your claim, not to any work, get his money and then walk. they would not listen to my concerns and told me they're sorry I feel that way. ( I was told my garbage disposal claim was denied because I put something other than food waste down my disposal - which is untrue. - the technician was in my house for less than one minute - 55 seconds, tops!)
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Dear Mr. Cartwright, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand, and being so receptive to our efforts of assistance. Our top priority is customer satisfaction, and we apologize for the frustration. Please note Landmark confirmed the breakdown was not the result of normal usage, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing Landmark the opportunity to provide this additional information. Landmark Home Warranty
Called for AC service. Their contractor isn't available, won't approve a new one at least until Monday. Refuse to contact supervisor. Advertise 24/7 response. Looking for good lawyer for class action.
Samantha M
Customer Relations Manager of Landmark Home Warranty
Official Response
Customer Relations Manager of Landmark Home Warranty
Dear Mike J., We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty
I paid extra for Landmark's Septic Coverage. According to the website, this covers Sewage Ejector Pumps and Line from house. When my ejector pump failed, they denied it because it runs from my basement to the septic system. That's what ejector pumps do. That's their stated purpose - to eject sewage from the house, up and and out to the septic lines. I have spent 70 days now trying to resolve this - every call to them is over an hour spent on hold - at least 10 of my life now gone working on this claim. They took my visit fee, and assigned my case to five different contractors - only one came out for 5 minutes, the others were all no-shows. I'm out about $800 to them all told, and they... Read More
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone