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Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004.

The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.
 
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How is Landmark rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors.

For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service.

By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation.

The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan.

For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan.

The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state.

In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650.

In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection.

Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium.

The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100.

Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors.

Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
https://www.landmarkhw.com/
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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208 Customer Comments & Reviews

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R
Ray H
12/31/2018
Our heater was not working and I put in a request via email to Landmark Home Warranty for service. They scheduled a HVAC repair person to arrive within 3 hours of my request. The repair was completed within 30 minutes and our house is warm again!

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Ray, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Chester H
12/25/2018
Competitive pricing, easy to file a service request, quick to respond with competent service companies. I'm not sure what more one could request.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Chester, We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Sincerely, Cheyenne Rapier Customer Relations Manager customerrelations@landmarkhw.com
Dustin H
11/29/2018
I couldn't be more disappointed with Landmark and its contractor, Husky Maintenance. We requested the furnace tune up that was covered by our warranty. Landmark sent Husky to do the tune up. After the service tech finished the "tune up" and left, our furnace stopped working. Husky sent out two other techs to fix it. They couldn't fix it and told us that the furnace now needed to be replaced. They also said they would have to tear out part of our kitchen to replace the furnace. So now we went from a working unit to a dead unit and the prospect of tearing out part of our kitchen. Since the furnace was working up until Husky did the "tune up" and died that same day, I have to believe that... Read More

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Dustin, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your furnace. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at customerrelations@landmarkhw.com. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Juan G
11/29/2018
Worst warranty you can ever purchase they say they are here to help but will do anything in their power to not approve your claim even if you have proof of evidence the live off denied claims witch means paying for your coverage and when you actually need to use it theirs always a but or a catch pleas shop around any other home warranty customer service is horrible

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Juan, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to that you feel this way. I would like the opportunity to review your concerns in more detail to better address them and answer any coverage questions you may have. Please reach out to me directly at customerrelations@landmarkhw.com with your property address. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Kelley B
11/27/2018
Great CS and always prompt with getting repairs completed. Quick response time and always great technicians!

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Kelley, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Aimee S
11/25/2018
A few weeks ago our garage door spring snapped in half and we were unable to access and park in our garage. We live in chilly Idaho winters so wanted a fix asap. We submitted our claim online and were good as new in less than one business day. Thanks Landmark!

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Aimee, We are pleased to hear that we have been able to service you in a timely manner for your garage door! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Stephen A
11/24/2018
We purchased a home warranty through Landmark when we purchased our new home and I'm so glad we did. While we have not had anything major happen, we have had a few things that needed repair. The service at landmark is very efficient. Soon after filing a service request we are put in touch with a local contractor. Customer service is very thorough and follows up to ensure you are scheduled and set. Great value and convenience, I highly recommend.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Stephen, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Allyson E
11/18/2018
I've tried to use my warranty to call 3 times because of my HVAC. The customer service rep is nice and they are happy to take your service fee but actually getting a technician out to my house is a NIGHTMARE!! I was told a technician would contact me in 4 business hours. It never happens!!! I always have to hunt down the technician and beg them to come to my house. Landmark doesn't have enough technicians to actually manage any emergencies. I continued to have problems with my HVAC and finally called my own tech. He diagnosed the problem and stated that this should have been caught by during my previous tech, that Landmark sent out. So the last 6 months of problems could have been... Read More

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Allyson, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service requests. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Luciana R
11/17/2018
They have helped me twice this year and I really appreciate it!!

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Luciana, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
Bethany H
11/16/2018
Service was prompt and effective. The technician they sent quickly resolved the issue!

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Bethany, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com
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