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Landmark Home Warranty Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
208 Customer Comments & Reviews - see all comments
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Landmark Home Warranty, LLC is Utah-based home warranty company founded in 2004.

The company, which services Arizona, Idaho, Nevada, Oregon, Texas, and Utah, offers comprehensive and customizable coverages starting around $30 a month. Landmark Home Warranty has overwhelmingly positive customer reviews and a Better Business Bureau rating of B+.

How Do We Rate Landmark?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
3.5/5
Coverage Options
3.5/5
Additional Benefits
4.0/5
Customer Experience

Our Overall Rating: 3.8 / 5 (Very good)

Landmark has a reasonable appliance and system caps, no term limits, and positive online reviews, which is more than can be said for many of its competitors.

For about the same price as most other comparable plans, customers get Landmark’s online availability and excellent customer service.

By and large, Landmark delivers a customer experience that works precisely as advertised.

Coverage

Key Facts

Plan Types
Systems
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 3.5 / 5

Landmark’s coverage varies by state. Furthermore, there are two plan categories depending on the customer's situation.

The Homeowner Plan is for those who have already owned their house for 30 days. The Real Estate Plan is for new home purchase. The following details regarding coverage and pricing will be examples of the Homeowner Plan.

For details on plans associated with new home purchase, which are more comprehensive and varied, we suggest you visit Landmark's website and see what they will provide that is specific to the state you live. Landmark's Homeowner coverage is divided into two different plans, the Home Systems Plan, and the Total Protection Plan.

The Systems covers services like A/C and Heating Pre-Season Tune-up and pest control, comprehensive AC and heater coverage, electrical systems, and plumbing. Total Protection includes all of these plus appliances.

What does Landmark cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Central Vacuum

Exclusions

For a full list of Landmark exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Pest Control
  • Subterranean Termite Treatment
  • No-Fault Coverage

Contract & Price

Contract Details

Annual Premium
Starting at $350
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 3 / 5

Like the service fee, Landmark's yearly premium for its Homeowner Plans varies by state.

In Utah, Oregon, and Idaho, choosing the $100 service fee will produce a $350 premium for the Home System Plan, and a $600 premium for the Total Protection Plan. If you were to opt for the $60 service fee, this would increase the Home System Plan premium to $400, and the Total Protection Plan to $650.

In Texas, Nevada, and Arizona, the $100 service fee will yield a $360 premium for the Home Systems Plan, and a $610 premium for the Total Protection Plan. Finally, in these states, choosing the $70 service fee will cost $425 for the Home Systems Plan and $675 for Total Protection.

Landmark has an online quote calculator available on their website, for customers who'd like more specifics. If the policyholder chooses to cancel, Landmark offers a 30-day, full money-back guarantee, with the exception of a $40 administration fee.

Cancellation Policy

a) LHW may not cancel this contract during the initial term for which it was issued, except for any of the following reasons: (1) the contract holder does not pay a fee or charge due under the terms of this contract; (2) the contract holder engages in fraud or misrepresentation of facts material to the issuance of the contract; (3) an interest in the residential property covered under this contract is sold, and the contract is contingent on an interest in the property not being sold. b) If contract is cancelled, homeowner shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $40 administrative fee, and any actual service costs incurred by LHW. If listing coverage is cancelled after service has been performed, and the contract fee has not yet been paid, contract holder will be responsible for purchase of contract, or reimbursement to LHW of service costs incurred, whichever is less. c) Cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of LHW, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds less an administrative fee of $40. Utah Residents: If Contract is cancelled by us, cancellation will be effective no sooner than 10 days for paragraph A.1, and 30 days for A.2 and A.3 after delivery or 1st class mailing of a written notice to the contract holder.

Claims & Service

Claims

Service Fee
$60, $70, or $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

Landmark offers two service fees. Choosing the lower price will result in a higher yearly premium.

The minimum service fee is $60 (Utah, Oregon, Idaho) or $70 (Texas, Nevada, Arizona). The maximum service fee for all states is $100.

Without the need for maintenance records or a waiting period, this company’s 24/7 claims department is always ready to dispatch one of its many in-network contractors.

Landmark also allows for the hiring of outside operators, provided that they meet pre-specified requirements.

Landmark Reputation

Company Details

Year Founded
2004
Number of Employees
52-200
BBB Rating
B+
BBB Positive Reviews
234
BBB Neutral Reviews
5
BBB Negative Reviews
104
Date Collected
2018-05-01

Reputation - 4 / 5

Although not a member of the NHSCA, Landmark has maintained a Better Business Bureau rating of B+ since 2004. This is based on 216 positive, four neutral, and 73 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(801) 748-0124
Headquarters Address
Salt Lake City, UT
Mailing Address
P.O.Box 27848, Salt Lake City, UT, 84127
Year Founded
2004

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208 Customer Comments & Reviews

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Bill B
11/14/2018
Had an issue with a company that came out. Landmark stepped up to the plate and worked with me to get the issue resolved and covered the repair in full. Really great people to work with. Had 2 or 3 emails with the customer service department and the issue was resolved.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Bill, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

R
Rick C
11/7/2018
Very friendly and helpful customer service and support. I had several questions about my contract and they were able to answer them. They contacted the required provider quickly to resolve our issue.

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Rick, Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Bethany H
11/6/2018
The technical was able to easily resolve the issue and they came in a timely matter to fix our heater. They also arrived within the promised timeframe.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Bethany, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

ernestgonzalesjr44
11/2/2018
1st time using it and it was a little bumpy. At the end it work out. Just took a little longer than expected.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Ernest, We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at customerrelations@landmarkhw.com. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Karen M
11/2/2018
Very prompt and professional service! Had no trouble making a claim and having the issue resolved.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Karen, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Christina b
10/25/2018
They responded extremely fast to my service request for a broken a/c. I scheduled my service appointment less than 1 hour after making the request, and the contractor was out the next day to fix it.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Christina, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Jaime K
10/25/2018
Best home warranty company, by far. Fast service by reputable technicians, and never an issue getting something fixed and/or replaced.

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Jaime, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

R
ryan h
10/23/2018
We purchased our home warranty to protect us from any expensive HVAC repairs. Living in Arizona you cannot risk having 1 day without air or you will have to get a hotel. We filed our first claim and paid $70 for a subcontractor to repair our 4.5 ton unit. The subcontractor inspected the unit and found our fan motor was hot. His recommendation was to replace the fan motor and he got authorization to replace it. His work was unsatisfactory because he left the wires exposed and the fan was not balanced and caused a very loud noise while running. After he left our A/C did not cool the house properly. I contacted Landmark and asked for another subcontractor come to our house to repair the... Read More

S
Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Ryan, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your air conditioner and apologize for the frustrations it may have caused you and your family. The last diagnosis we received from the contractor on 10/09/18 states that your air handler needed a new circuit board. A board was ordered the following day. A representative did reach out to you on 10/15/18 to determine the status of your repair and if there is any more we can do to assist you. I have forwarded your feedback to the appropriate departments to implement the necessary steps to improve our services. Typically, the contractor will inform Landmark of the diagnosis so that we are able to determine coverage and go over your options with you before any repairs or replacements are approved. We have responded to your review on the BBB and will continue communication from there. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Handoko S
10/17/2018
This is the first time i raise a claim after 2 year under the warranty. My bathtub drain stuck, it cant be closed. I raise the request. Fyi, my bathtub using trip lever type. The plumber come, and they remove the toggle and the sieves (those to prevent clogging) but they left the sieve host there, and told me it is done. They ask me to get the a plug to cover the hole. Not knowing much about plumbing i go to home depot to buy the plug. And the employee there told me, why you left an open hole in my bathtub, it can clog the pipe. Then when it hit me to realize that is whats wrong with it. Remove the toggle is the easy part, and it is really difficult to remove the sieve host, and the... Read More

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Handoko, Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your plumbing request. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at customerrelations@landmarkhw.com with your property address. I look forward to hearing from you. Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com

Pamela K
10/12/2018
We liked the quick response time to our service needs. Both online and via the phone. Each representative was knowledgeable and friendly. When they didn't have the answers to my needs, they had a supervisor on the line immediately. The company Landmark set our service up quickly. Preece heating and Air called to arrange our appointment within 15 min of getting off the phone with Landmark and came out the same day at the exact time the said they would. Very impressive on all accounts. Thanks, Pamela Knighton

Samantha M  
Official Response

Customer Relations Manager of Landmark Home Warranty
Dear Pamela, We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future! Sincerely, Tiffany Nguyen Customer Relations Manager customerrelations@landmarkhw.com


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