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OneGuard Home Warranties Review
ConsumersAdvocate.org
47 Customer Comments & Reviews - see all comments
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OneGuard Home Warranties is an Arizona-based company founded in 1990. The company provides comprehensive home repair coverages and maintenance services, such as carpet cleaning and rekeying, through a network of qualified technicians. OneGuard currently holds an A+ rating with the Better Business Bureau.
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47 Customer Comments & Reviews
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Terrible service. They have sent the same contractor to my home for 3 straight weeks to service the same issue. Today they called me and left a message to work to get this resolved. I called back and waited for over 30 minutes and finally spoke to someone and then they said would have to call me back. 5 hours later no call. I have now been on hold for the second time today for now 58 minutes. Always thought that their service was ok until this experience. They collect your money on time but good luck getting on-time service and even being able to speak to a person.
Horrible, called June 1, 2020, here it is 30 days later on June 29th, heat pump shot, new heat approved, but have not been provided a replacement yet, One Guard Claims they cant find one, baloney, they could find one if they bumped me up a model or 2, but they are sticking to give me the cheapest heat pump even if its costing me high electrical bills and little or no cooling in these plus 100 degree days here in Arizona, they could patch up the old one to work better, but since its gonna be replace, HA!, whenever, one guard will not spend anymore money on the order unit. The Tech Qual Tech has been great and even trying to get one guard to do something, so this is all One Guards fault why... Read More
please refer to other reviews! they collude with their contractor to deny the service. Be aware of Oneguard and Speedy if you are in DFW area.
Seems like Speedy is their only authorized contractor? or other company don't want to do the dirty business with them? Speedy will ask you to pay extra cleaning service otherwise they'll makeup a false report and tell Oneguard to void your AC warranty. Be sure to read other reviews and Speedy's yelp review. many people were cheated by them.
AC not cooling, they send a contractor who told me I have to pay for 350$ cleaning service before they can check on anything. I said No. So they didn't check on Freon, they didn't check on compressor they just told me if you don't pay 350$cleaning fee, your repair is not covered. Later they put "Drain clogged" as the diagnosis in the report???!!I called contractor asked where is clogged? They said you have to pay for cleaning service so we can tell Oneguard that your AC is clean and well-maintained.wow! I called Oneguard to send another contractor, and they said your AC is dirty, you didn't follow the recommended maintenance so we won't cover your AC anymore?! Wow! I asked has contractor... Read More
I was told by customer service a few minutes ago I will need to wait another day or two to have my a/c unit serviced (this was 2 days after I called in the request). It is 100 degrees outside and over 85 degrees in my house. The agent told me to "seek shelter somewhere else, or rent a unit". UNACCEPTABLE!
Left in over 90 degree weather with no AC for over 4 weeks! Its been over 4 weeks since I filed my claim on May 3, 2020. A contractor came to inspect my system May 4th and from there everything went down hill. I gave them a few days to approve my claim. By May 7th it was not approved so I began to call everyday. I called every other day following up, waiting at least 30-40 min on hold before someone answered the phone. I attempted to cancel my warranty contract May 12th and wasn't allowed to cancel because I had an open service request. I was transfer 2-3 times spending over 2 hours on the phone each call and finally was able to get my claim approved on May 15th. I was told I had to spend... Read More
You are an awful company to do business with. You used to be good. Our A/C went out. We received confirmation of a service request 5/4. Why will you not repair our unit, which is under warranty? At least 11 days without A/C now. You do not get me cash out price as requested. Twice you said you were ordering parts for our repair and you didn’t order them. Now you say they were ordered (third time I was told that). I made multiple calls asking for a manger and cannot get one to call me. You refuse to put a manager on the phone when I call. Why should anyone do business with you?
An issue with plumbing. Diverter valve came out in my hand. Response was adequare but they voided warranty and refused to repair because I removed a set screw (partiallt) holding unit to base. This had nothing to do with broken part but they refused to repair. This is total B.S
Yelp Write a Review OneGuard Home Warranties Read our review guidelines Eek! Methinks not. All changes saved Since 4/21/2019, we have had 5 service calls on our toilet. This translates to a service call about every 2 1/2 months. We have spent $345 in service fees and probably could've replaced the toilet twice over by now. Each time, the contractor comes out, they fix a part that will temporarily stop the leaking, or temporarily stop the toilet running , only for the same issues to start back up again. We have asked for the toilet to be replaced, since we've now spent nearly double the cost of the toilet in fees and have been turned down by the authorizations... Read More
Absolutely horrible. I was told of a seller's policy when I purchased my new home. I called my representative for my existing homeowner's to inquire about a seller's policy. She responded but never send out any info as promised. I email 2 more times, no response, then finally go her on the phone and she said she would take care of it. Two more days passed....Finally had to call Oneguard to get the policy. Put the house on the market between got a contract. Went over to the house to check it out 2 days before the inspection... low and behold the inspector finds a hot water heater leak. Called OneGuard to schedule a visit. DNB plumbing did not call to schedule in the 4 hour window.... Read More
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone