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OneGuard Home Warranties Review
ConsumersAdvocate.org
47 Customer Comments & Reviews - see all comments
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OneGuard Home Warranties is an Arizona-based company founded in 1990. The company provides comprehensive home repair coverages and maintenance services, such as carpet cleaning and rekeying, through a network of qualified technicians. OneGuard currently holds an A+ rating with the Better Business Bureau.
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47 Customer Comments & Reviews
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On day 4 of no hot water. 2 plumbers and now they ask me to show my home imspection before they would send a electrician. Then said 4 business hours they will call but sorry its 4:50 so not till tomorrow. The plumbing company said it was fixed the 2nd day. It wasn't and I waited till 10:30pm and the guy said I'll call in the morning and didn't. so then they say noon-5pm the next day. then they come and say its a electric problem. I would not ever recommend one guard , not even to a enemy.
Caveat emptor!!!!! I had purchased a home warranty with Oneguard upon initially purchasing our home. "buyer beware" They slowly decrease what they cover, increase their deductibles, and nickle and dime you any way that they can. I am sure that they purchased the reviews that they have listed on this site. A TOTAL WASTE OF TIME AND MONEY. Basically you are paying for someone to find a contractor for you (same as thumbtack.com without knowing how good they are as they are hired by the warranty). They pay for as little as can be done as per their warranty agreement and forward the rest of the cost on to you. I recently had a AC tuneup take place (after being charged a sizable amount by... Read More
One guard is wasting my time and not yet fixed my refrigerator. On Thursday my freezer was not cooling. We called one guard on Friday morning and submitted a service request. They scheduled Flemmings appliance for diagnostics on Monday morning. By Monday, my refrigerator stopped cooling completely. The technician who came said the compressor is broken and needs to be replaced. He noted the serial and model number and said he will order one and someone will come to replace it in a couple of days. Later, there was no update. We followed up with one guard and they said someone from 7 star appliance will come for second diagnostics on Wednesday. I have 2 kids and have been eating outside food... Read More
My first call to OneGuard for my side by side freezer that was intermittently defrosting was on 9/26. They have sent 2 repair companies, 6 repair guys, supposedly "fixed" it twice, we waited 6 weeks for a part that was never ordered and then they said it was not needed. I have had to take time off work each time and have been without a freezer for 3 months, through the holidays!! Tech out again Wed, and now they say because the problem is intermittent, they can't fix it. The freezer cools and defrosts throughout the day so I can't keep anything in it. The repair guys have seen it and acknowledge it is happening. OneGuard says unless a service tech is here at the exact moment it stops... Read More
They contract with really awful service companies. They are also super stingy and will only do the bare minimum (e.g. replacing a little component rather than the whole unit) and in the meantime your warranty expires and then the real problems happen, magically a day or two after your warranty is expired. I also don't understand why I have to pay $70 just to get someone to come look at a problem on top of having the Warranty $$$ coverage fee. There should be a set number of 'free' visits and then if you call someone out more than that they start charging. This company is a total rip off and we have spent thousands of dollars this year in repairs and installations that OneGuard refused to... Read More
One Guard took over our Allied Policy sending a letter that nothing would change in the terms, however, as we have need to use the service, they have changed the coverage as follows: They only offer cash for appliances, at what they consider would be the cost, not covering like for like appliances. They don't even try to replace your appliance if you come from Allied. The cash offered is also at wholesale price, which consumers can't access. They do not honor the service console information provided on their website. When we tried to place 2 orders for kitchen appliance electric issues, the website said we would only have to pay for one service call since it was the same provider.... Read More
One Guard took over our policy with Allied. We tried to schedule a heater check (provided in Allied's contract) in September before the policy expiration but One Guard will not do it until October, which is after our policy expires. We do not plan to renew because the one AC check we had was done very poorly and we even paid for that service call. Two other repairs needed during our first year were not covered under the policy. If you're considering a home warranty policy, read it very carefully and plan on getting less than it says. I'm sorry we paid for the first year but we will not repeat the mistake.
Not impressed. Upon 3 months of purchasing a large home in Las Vegas one of the rooms was not getting air. Gold Medal service LLC was asked to come out and evaluate the problem which turned out to be the motor operating the damper which was in a closed position. The damper, as I understand it directs the air flow in this case to our upstairs office. Well, it was not covered. Seems like an important part to get the cold air where it needs to go. Gold Medal said they would do it for $500.00+!!! I asked the Customer Service Representative why it was not covered , and after a 7 minute hold he came on the line to say because, OneGuard decided not to cover that part. Not sure if this... Read More
My experience was terrible. After paying for this warranty for 4 years and only having them out for 3 or 4 minor repairs, my Air Conditioner went out. OneGuard sent a company out, Speedy AC, who wanted to add Freon. I was responsible for the cost of the Freon. So after paying $150 for Freon and $69 for the OneGuard fee, I still had no AC. I called and OneGuard sent Speedy back out. They replaced the capacitor on the AC and left. This still did not fix the problem so I called OneGuard back and asked if they could send a different company this time. They replied they could but only if I paid another $69 fee. I refused since I had already paid $219 and the AC was not working any... Read More
One of the worst companies to have for home warranty. Please avoid at all cost. When you need a service they will give all kinds of excuses. I am an existing customer of this company. I have been a customer for 6 years and have never asked for any major repairs, since all my equipment is new. When it came to servicing an A/C they just give poor excuses for declining it. The representatives are rude and hard to talk to. Will never be renewing the contract again. If there was a lesser star than 1 would have given that.
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone