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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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K
Kevin C
8/10/2019
Called selected home warranty and ryrwas very surprised at the great customer service, and they insured that I had everything covered.

jrfriedman1213
8/9/2019
Called select home warranty and was pleasantly surprised by the great customer service, even considering what I needed was not covered under the policy

Stephen P
8/9/2019
It has taken over two weeks to process my claim for a dishwasher that was deemed inoperable and in need of replacement. Select Home Warranty only uses outsourced call centers so you will need to navigate impossible language barriers when following up on your call. I was told on 5 different occasions that my claim would be ready “within 48 hours” - this process is still ongoing and my initial technician visit was 11 days ago.

ngkhan
8/9/2019
Great service and online submission. Co pay wasn't bad better than my $100 with competitors.

A
A W
8/9/2019
The first page of my policy reads "Maintenance records not required for service. No cancellation fee." and the Salesperson, Richard Zoneenee, told me I can use a local pro if SHW did not have a local technician who could fix the issue in a timely manner. When the temp outside reaches 98 degrees, waiting 4 days is not timely. So, my local HVAC contractor and I called the 800 # and received approval over the phone. When I filed the reimbursement claim, an OBNOXIOUS Dave Happ accused me of lying about the phone approval. Dave then claimed he was doing me a favour by reimbursing me only 50% of the $445 that I had received approval for. I am preparing to take legal action. Stay AWAY... Read More

C
Chris L
8/9/2019
The claim process is confusing and takes a while. I have been told that it would be up to 48 hours before it will be assigned a vendor l. I was then advised I can use mine own choice but can’t seem to get any directions on how to do that. Agents have been friendly but I feel that I’m getting the run around. I have no hot water til this is fixed.

Sarah Z
8/9/2019
Their Customer Service department is always easy to get a hold of and helps resolves questions on the phone! This is helpful to talk to someone, with very little hold time. Even if I have to wait 30-60 seconds while they take action, they always apologize for the wait.

M
Mara G
8/9/2019
Select hired Galaxy pools to inspect my pool heater. Although I completed Galaxy’s request for service they never contacted me. I Advised Select and they pulled my request from Galaxy and are reassigning my inspection. Galaxy was doing everything to take care of my issue.

J
Joel M
8/9/2019
I signed up with Select home warranty in March of 2019 and was at first very impressed with customer service. I had a service call on my furnace that went smoothly. HOWEVER, my 26 year old air conditioner went out at the beginning of July 2019. Being in my first year of home ownership, I knew I had older AC units, furnace, and other major appliances, so..logically this is the very reason I signed up with Select. When I called, I was told it would be over a week before a service rep would be out to only DIAGNOSE the problem. I explained I have a newborn and 2 year old that are at home and needed someone sooner. They told me to find my own company! So..I did, I found a very reputable and... Read More

V
Vlad J
8/9/2019
I only had to pay for the service call fee and they took care of every detail on my replacement microwave oven. The new one is about equal in quality and for $45 it is worth having a new one, thanks!

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